1. Better than ever!

4. * STARS calculates eligibility end date based on begin date. * 6 month certification * STARS calculates eligibility end date based on begin date and length of certification. * 6 month certification or * 12 month certification * Check box available to select “Transferring One Year Cert”

5. * States certifying children for one year: * California * AZ and Navajo Nation continue with a 6 month certification

8. New additions for future use: * Fields for cell numbers to receive text messages and email addresses * Appointment Reminders Report * Appointment Reminder Audit Report

10. * Do we still use the auto-dialer and our staff to contact clients and remind them of their appointments?

12. What has changed? What is missing? What is added? What do you like?

16. The U.S. Department of Agriculture prohibits discrimination against its customers, employees, and applicants for employment on the bases of race, color, national origin, age, disability, sex, gender identity, religion, reprisal, and where applicable, political beliefs, marital status, familial or parental status, sexual orientation, or all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by the Department. (Not all prohibited bases will apply to all programs and/or employment activities.) If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at htttp://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at rogram.intake@usda.gov. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800)877-8339;or (800) 845-6136 (Spanish). USDA is an equal opportunity provider and employer.

18. * Clients without proof of income will only be certified for 30 days * Will receive one month of checks * Will be terminated in income is not entered within 30 days * Self-declare is considered proof of income

19. * Proof choices: zero income, self-declare, proof entered or proof field is left blank. * Proof choices: zero income, self-declare, proof pending or proof entered. * One of the above must be selected. * When a client has an adjunctive proof entered, a proof must be entered.

20. * If a client has a proof pending for one or more incomes, a letter will be generated and signed by the client.

23. ITCA

24. * Complete WIC Certification * Client Header

25. * Appointment Notification if appointment is made > 30 days after certification

26. ITCA

27. * If proof of income is not provided within 30 days, client is terminated and must provide proof of income to be re-certified.

30. * Unable to change a BF/PP Category after certification if proof of income is pending!

31. * All signed documents will be stored in Contact History. * Breastpump Issuance & Sign for Checks will also remain on their screens.

33. * Income is gross cash earned by ANY and ALL members of a family before deductions.

34. Current Income Defined: * The last 30 days * Income stopped (e.g. laid off of work) – what will be earned in the next 30 days (e.g. unemployment) * Annual income – those who were on temporary leave (e.g. FMLA), self- employed, those who work less than 12 months a year (teaches, volunteer firemen)

35. What if income presented seems questionable? * The income (amount and/or number of family) should be verified through another source.

36. Who counts as part of the family? * Unborn infants * Grandma * Boyfriend * Parents * Brothers and sisters * Friends * Roommates * Others?

37. * Who pays for what? * How are bills and items (e.g. food) split? * Does the client/caregiver have an income? * Is that income enough to support client(s)/caregiver?

40. * A minor who does not have their own income and enough income to live/survive would be considered part of the parents income.

42. * Must document in detail their living situation and how they obtain food, shelter, clothing, medical care, etc.