1. Older People’s Partnership – September 09 Place Survey- Progress Update

2. What does the Place Survey tell us? Council Services Keeping land clear of litter and refuse (2006 - 60%, 2008 - 48.5%) Refuse collection (2006 - 86%, 2008 - 76.4%) 2

3. What does the Place Survey tell us ? Calderdale: the place Over 65’s satisfied with their local area (2008 - 85.1%) Older People able to get support to live at home for longer (2008 - 31.8%) People feel they have been treated with dignity and respect by local services (2008 - 70.3%) 3

4. What does the Place Survey tell us? Calderdale: the place People who have given unpaid help to groups and organisations (2008 - 26.4%) People who feel they are healthy (2008 - 74.5%) People who feel they can influence local decisions (2006 – 27.7%, 2008 -26.4%) 4

5. Actions taken by Directorate since Autumn 2008 that could affect Public Views of the Council as a whole Action & date/period Manor Heath Park Café Improved Halal meat provision Expected impact Greater satisfaction with facilities Ability to influence decisions 5

6. Actions taken by Directorate since Autumn 2008 that could affect Public Views of the Service Area Action & date/period Funded more neighbourhood schemes for older people (April 2009) Third Extra Care Scheme (October 2009) Individual budgets by 2010 Expected impact More open access to support for older people Increased independence for older people Better services will increase satisfaction 6

7. Actions taken by Directorate since Autumn 2008 that could affect Public Views of the Service Area Expanded handyperson scheme Improved response times for small adaptations Disability partnership Successful £1.2m Healthy Halifax bid Expected impact Quicker response to people living at home More opportunity to influence decisions More support for healthy lives Action & date/period 7

8. Actions planned by Directorate Action & date/period Single point of contact for social care (Dec 2009) Reablement service (October 2009) Improved day services for older people (Autumn 2009) Individual budgets for all new users by 2010 Expected impact Fast and dignified response to people More people will be able to live at home Treating people with dementia with more respect - less disruption Crucial to enable people to live at home and feel in control 8