1. Center for Diversity and Health Equity Blanca Fields Patient Navigator Center for Diversity and Health Equity A Horse of a Different Color: The Role of the Bilingual Patient Navigator

2. Center for Diversity and Health Equity You will learn how to:  Explain the purpose of a Patient Navigator in the SCH model.  Name three ways in which the role of the Patient Navigator differs from that of the Care Coordinator, the Interpreter and the Social Worker. Today’s objectives

3. Center for Diversity and Health Equity  Establishing trust and rapport with patients in their own language  Assuring that families understand their children’s diagnosis, the care being delivered, how to ask questions and advocate for their children  Teaching families how to successfully navigate the healthcare system on their own  Assuring that providers understand the families’ cultural needs How do Patient Navigators help?

4. Center for Diversity and Health Equity Comparison to an Interpreter Interpreter  Conveys message  Acts as Cultural Broker Patient Navigator  Explains concepts  Acts as a Cultural Mediator  Establishes relationships with family and staff  Educates family and staff

5. Center for Diversity and Health Equity Comparison to a Social Worker Social Worker  Assesses family needs.  Provides psychosocial support.  Provides information about resources. Patient Navigator  Establish trust & rapport with the family.  Establishes relationship.  Connects the family to those resources.

6. Center for Diversity and Health Equity Comparison to a Care Coordinator Care Coordinator  Arranges access to services.  Promotes continuity of care in the community.  Supports family during hospitalization and transition to home.  Connects family to resources. Patient Navigator  Educates families how to use the services.  Follows up to assure that care is occurring as planned.  Evaluates appropriateness and coverage of support.  Assures the family can use the resources.

7. Center for Diversity and Health Equity Patient Navigation is a customized service focusing on teaching the family so that they can manage their child’s care independently. Critical difference with all three

8. Center for Diversity and Health Equity Please contact The Center for Diversity and Health Equity Seattle Children’s Hospital 206-987-3506 diversity@seattlechildrens.org For more information

9. Center for Diversity and Health Equity