1. Empowers the citizen Citizen-Centric Public Administration

2. Empowers the citizen Anna Stina 84 years old lives alone weak legs and heart problems receives help with daily chores and medication

3. Empowers the citizen Who benefits from CCPA? Citizens receiving care at home Relatives Care providers

4. Empowers the citizen Tendencies Population is growing older in Sweden –retired: today 17,3 % in 2030 22,6 % Increasing number of old people receiving care at home – wish to live at home – lack of resources in the care sector (National Board of Health and Welfare)

5. Empowers the citizen Care agencies in Sweden Home healthcare –County Council (medical issues) Domestic care –Municipality (community issues)

6. Empowers the citizen Environmental analysis Close study of the care system –interviews, seminars and conferences Technical investigation

7. Empowers the citizen Problems not enough time communication deficiencies privacy issues passive care recievers

8. Empowers the citizen Communication deficiencies between the care providers themselves –Solution: GVD, results in 2011 between the care reciever and care providers CCPA –Solution: CCPA

9. Empowers the citizen CCPA Main focus on the care receivers Empower the care receivers to better control their situation Relatives

10. Empowers the citizen Services For care receivers Schedule for visits Service request from care providers Send an opinion

11. Empowers the citizen Technical solution

12. Empowers the citizen Terminal analysis TV PC Why TV? - popular in every home - simple even for old people - digital TV in future Why PC? - available at home, at work - flexible

13. Empowers the citizen Statistics in Sweden 2004 Ages between 16-7455-74 TV97%100% PC84%74% Internet79%65% Statistics Sweden (Statistiska Central Byrån)

14. Empowers the citizen Graphical interfaces TV interface Computer interface

15. Empowers the citizen Summary User-participatory design Goals Environmental analysis Technical solution Implementation Evaluation Paradigm shift Empower the citizen Overall responsibility Who has the power?

16. Empowers the citizen Future of CCPA More services: – activity oriented questionnaire New interfaces for new terminals –PDA, mobile phones Extension of CCPA to other sectors in society –education, employers, other civil society organizations

17. Empowers the citizen Video The Video about CCPA

18. Empowers the citizen Thank you for listening! Any questions? Contact us: csd2005-team8@csd.ssvl.kth.se http://csd.ssvl.kth.se/~csd2005-team8/

19. Empowers the citizen Why CCPA? Quality of Service Facilitate the citizen’s actions Control Economical benefits for the society Efficiency in work procedures

20. Empowers the citizen Care providers - Municipality - County Council Citizen Transparent CCPA CCPA