1. How regulation has improved services – a utilities perspective Bruno Tisserand EurEau President

2. EurEau. Water Matters 2 eureau.org About EurEau EurEau the voice of Europe’s water sector since 1975 Our Members are the national water services associations from 28 European countries We represent public and private drinking and waste water services providers Employing 500,000 people, the sector makes a significant contribution to the European economy

3. EurEau.Water Matters 3 eureau.org Objectives We reinforce and make visible the important role that water services play. 1 2 3 Access to water Water quality Resource efficiency. We aim to shape European legislation to address the following challenges:

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7. EurEau.Water Matters 7 eureau.org Regulators Water operators Customers Relevant authority Water services governance Water Services Guidelines ISO standard: 24 510/511/512

8. EurEau.Water Matters 8 eureau.org European context 10 Priorities for the European Commission 2014-2019: 1.Jobs, Growth and Investment 2.Digital Single Market 3.Energy Union and Climate 4.Internal Market 5.Economic and Monetary Union 6.EU-US Free Trade 7.Justice and Fundamental Rights 8.Migration 9.EU as a Global Actor 10.Democratic Change Water and Environment? Circular Economy!

9. EurEau.Water Matters 9 eureau.org 1.Fostering sustainable economic growth and creating jobs 2.Protecting a vulnerable resource 3.The value of water in the circular economy 4.Source-control approach for micropollutants 5.Setting the right price for water services 6.Growing impact of climate change on water 7.Resource efficiency in the water sector 8.Managing long-term assets in a fast changing environment 9.Increasing the public understanding of the water sector 9 Challenges for EurEau

10. EurEau.Water Matters 10 eureau.org Prices must be: Affordable for customers Ensure cost recovery Allow for long-term investment Provide investors a fair return More focus on operational efficiency as well as capital expenditure Freedom to innovate Setting the right price

11. EurEau.Water Matters 11 eureau.org Managing long-term assets Climate change Tougher environmental standards Micropollutants Bathing water Directive Resilience is essential: risk analysis data and information Facilitation by regulators

12. EurEau.Water Matters 12 eureau.org If we fail to do that....

13. EurEau.Water Matters 13 eureau.org Might be not that fun though..

14. EurEau.Water Matters 14 eureau.org Regulators Water operators Customers Relevant authority Increasing public understanding Water Services Guidelines ISO standard: 24 510/511/512

15. EurEau.Water Matters 15 eureau.org Increasing public understanding Communication, participation and empowerment Customer expectations Equity and affordability (OECD Principles) Changing behaviours Transparency and benchmarking

16. 16 Thank you Rue du Luxembourg 47-51, B-1050 Brussels, Belgium Tel: +32 (0)2 706 40 80 Fax: +32 (0)2 706 40 81 BE 0416 415 347 secretariat@eaureau.org www.eureau.org EurEau. Water Matters. www.EurEau.org Bruno Tisserand EurEau President