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2. BPIO University Unified Communications Overview

3. About this Presentation Who should deliver this presentation? A designated BPIO U instructor who is proficient in Microsoft’s Unified Communications solution Who is the audience? Microsoft partner and field sales teams who have BDM/TDM customers with initial interest in a(n) Unified Communications solution What is the purpose of this presentation? To provide partner and field sales teams with an overview of the Enterprise Content Management story. For those subsidiaries that have chosen to subscribe to the full Unified Communications curriculum, this presentation will set the foundation for further, in-depth discussion. The main objective for our partner and field sales teams is to obtain approval from customer power sponsors to create an evaluation plan or to close the sale for a proposed Unified Communications solution. This deck utilizes the Business Productivity Infrastructure Optimization (BPIO) model as a way to frame the roadmap for improving the organization’s capabilities and underlying technology infrastructures to support Unified Communications. 3

4. Guidance Slide How should I prepare for this presentation? The expected duration of this presentation is approximately 1 hour. Consider the length of your presentation while selecting slides. Depending upon the material, presenters can generally cover 30 slides during a one-hour presentation. Choose slides that are relevant to the subsidiary’s needs, and customize slides as necessary. Remove all guidance slides (slides with a white background) prior to presenting to a customer. Video details - see video slide for information and background on the video that has been selected for this presentation. 4

5. INTRODUCTION TO UNIFIED COMMUNICATIONS 5

6. Video Enabling a High Performing Mobile Team 6

7. How can I prioritize and react to the sheer volume of communications and be more productive? Communication Chaos How can I leverage the expertise across my organization to benefit my customers more quickly, easily, and effectively? Global/Distributed Customers, Partners, and Teams How can I integrate my communications and PC networking infrastructures? Simplifying Complex Networks How can I leverage the existing enterprise infrastructure and the Internet to lower communications costs? High Cost of Communications Communications in the Workplace Environment: chaotic, cost-conscious, fragmented, and demanding 7

8. People-centric with single identity Rich, contextual, and standards based Device and network agnostic Secure, robust, and efficient to manage and operate Unified Communications Productivity through communications convergence 8

9. Voice Mail Enterprise Telephony Audio Conference Web Conference Video Conference E-Mail & Instant Messaging Separate Management E-Mail & Unified Messaging Instant Messaging Enterprise Telephony Conferencing Platform Unified Experience Common Management Vertically integrated communication silos Inefficient communications Communications overload Parallel infrastructures Horizontally integrated common platform Standards-based distributed architecture Accessibility in the entire network One common database Overall Costs Down Telecommunications Turning 90 Degrees Use software to unite people and information 9

10. alexhankin@contoso.com Skype: AlexH Home IM: Alex@hotmail.com Work E-mail: alexhankin@contoso.com Telex: 781-234 Home (208) 555-5656 Mobile: (775) 551-2345 Fax: (207) 555-9999 Direct: (207) 555-1112 Tel: (207) 555-1000 Work IM: alexhankin@contoso.com Home E-mail: Alex@hotmail.com Alex Hankin | Contoso, Ltd. Senior Director New York, NY Skype: AlexH Home IM: Alex@hotmail.com Work E-mail: alexhankin@contoso.com Telex: 781-234 Home (208) 555-5656 Mobile: (775) 551-2345 Fax: (207) 555-9999 Direct: (207) 555-1112 Tel: (207) 555-1000 Work IM: alexhankin@contoso.com Home E-mail: Alex@hotmail.com work mobile home Alex Hankin Senior Director Contoso, Ltd. alexhankin@contoso.com Alex Hankin Senior Director Contoso, Ltd. alexhankin@contoso.com Unified Identity across Devices and Networks Simplify and enhance communication 10

11. Identity and Presence At The Core Enables and optimizes communications 11

12. E-Mail Mobile Messaging Voice-mail (UM) Instant Messaging Voice Conferencing What is Unified Communications? Bringing together e-mail and voice networks 12

13. Identity & Presence Streamline communications for end users Increase operational efficiency Provide built-in protection Build a future- ready foundation on software Instant Messaging Application Integration Across Networks Across Devices E-Mail/ Calendaring Conferencing VoIP Team Workspaces Alex Hankin Senior Director Contoso, Ltd. alexhankin@contoso.com Microsoft Unified Communications Increased productivity through communications convergence 13

14. Click to Communicate within Applications Presence-enabled, right method, right time communications Presence-enabled, right method, right time communications Seamless transitions between e-mail, IM, voice, and video conversations Seamless transitions between e-mail, IM, voice, and video conversations Single inbox for e-mail/voice mail/fax with unified messaging Single inbox for e-mail/voice mail/fax with unified messaging Extend LOB applications with integrated presence Extend LOB applications with integrated presence “Anywhere Access” from Mobile Devices Familiar Outlook experience on mobile devices (Exchange ActiveSync, OWA, OVA) Familiar Outlook experience on mobile devices (Exchange ActiveSync, OWA, OVA) “VPN-less” access to e-mail, IM, and SharePoint “VPN-less” access to e-mail, IM, and SharePoint Conferencing to Enhance Collaboration Audio/video/Web conferencing from within Office Audio/video/Web conferencing from within Office Bring together geographically dispersed teams Bring together geographically dispersed teams Streamline Communications Simplifying communications for people and organizations "Employees on the phone can now help several people at one time by using Live Communications Server, so it is great for expediting service to their peers in the call centers." Source: Thad Apanasewicz | Enterprise Voice Applications Project Manager | California State Automobile Association 14

15. Reduce Infrastructure Costs  Build on top of existing infrastructure  Eliminate parallel investments in PC and telephony technologies  Consolidate and replace 3rd-party solutions for security, compliance, and UM  Use 64-bit technology for storage savings and simplify deployment with flexible server roles  Complement on-premise software with hosted services Improve Administrator Productivity  Single identity for easier administration  Modular set up for easier and more flexible deployment  Centralized management and control  Powerful scripting interfaces Increase Operational Efficiency Cutting costs and simplifying administration for IT "We have far greater independence, which is essential for a growing organization like ours. Because we are managing the solution ourselves internally, it is much cheaper and demands far less of our resources on a daily basis.” 15 Source: Lourens van Dyk | Infrastructure Architect | Sasfin Bank, Ltd.

16. Provide Built-in Protection Security, compliance, and high availability Protect Against Viruses, Spam, and Other Malware Built-in anti-spam, anti-virus, and anti-phishing tools Built-in anti-spam, anti-virus, and anti-phishing tools Automatic signature updates to ensure latest protections Automatic signature updates to ensure latest protections Hosted services for “in the cloud” security Hosted services for “in the cloud” security Address Compliance, Governance, and Legal Discovery Managed folders, permissions and transport rules Managed folders, permissions and transport rules Multi-mailbox search for efficient discovery Multi-mailbox search for efficient discovery Hosted archiving for “in the cloud” search and storage Hosted archiving for “in the cloud” search and storage Encrypted communications for security and privacy in transit (SRTP, TLS, SIP) Encrypted communications for security and privacy in transit (SRTP, TLS, SIP) Provide Enterprise-Class High Availability High availability server architecture (local and cluster continuous replication) High availability server architecture (local and cluster continuous replication) Backup and recovery features and services for business continuity Backup and recovery features and services for business continuity “Our users are excited at the capabilities to efficiently classify e-mail...as administrators we think the ability to set and manage message retention policies centrally is fantastic.” 16 Source: Windrush Frozen Foods

17. Extend Existing Desktop Applications and IT Infrastructure  Built on Active Directory to “light up” Office and SharePoint with presence  Add unified messaging to deliver a single inbox for e-mail, voice mail and fax  Communications-enable line-of-business applications (CRM, ERP, etc.) Enhance PBX Investments with Software-Powered VoIP  Integrate with existing TDM and IP-PBX telephony systems  Deliver high-quality VoIP through a software infrastructure Extensible VoIP Platform  Software-based foundation  Diverse array of device partners PBX/IP-PBX OCS/Exchange Office System AD “By integrating traditional telephone, fax, and voice mail systems, Exchange Server 2007 guarantees effective communications anytime, from any location.” Build a Future-Ready Foundation Flexible software platform for evolving business needs 17 Source: Wang Wen Da | Regional Senior Manager | IT Department | Delta Electronics

18. Voice (Unified Messaging, Enhanced VoIP) Conferencing Microsoft Unified Communications Building a foundation 18

19. Voice IM/Presence Messaging Conference Unified Communications Sub-Capabilities Unified Communications from Microsoft Simply working together 19

20. Convenient, integrated access to your vital business communications Reduces costs, increases operational efficiency by consolidating infrastructure and simplifying training Unified store, transport, directory Increasing client reach of Exchange to the telephone “Anywhere Access” to your messages, calendar, contacts “Having anywhere access to e-mail and voice mail is going to be a huge benefit... People can access information and interact with it using a variety of devices, at work, at home, and on the road; and all of this translates directly into productivity.” Messaging E-mail and Unified Messaging “Anywhere Access” 20 Source: Steven Presley | Senior IT Engineer | QUALCOMM

21. E-mail and Unified Messaging Integration increases productivity Reduced spam, viruses, and malware Increased availability through data protection, recovery, and management Improved legal and regulatory compliance with selective archiving and automated retention in messaging records management Integrated with IM, presence, voice, and conferencing capabilities Anywhere Access 21 Messaging

22. 22 Work dynamically with others and share information from any location Share information with team members in real-time Maximize value and accessibility of all information Work together to share and store information easily Automatically synchronize with team members Keep up-to-date with notification of project changes Increase security of shared information IM/Presence Instant Messaging Connect people and information in real-time

23. 23 Real-time communication on- the-go Reduced telephony costs for mobile workforce Effectively combines multiple modes of presence-based communications for remote workers IM/Presence Instant Messaging Remote Presence

24. Virtual meetings with integrated audio and video Ad-hoc or scheduled conferencing Real-time sharing of documents, applications, and media Revolutionary experience Virtual Breakout Rooms to drill-down with smaller groups Handouts in native file formats distributed before and during meetings 24 Conference Conference Voice, video, and content

25. Collaborate with groups of two or even thousands without leaving your desk Draw, add text, and highlight information using the annotation tools Accelerate productivity throughout your organization Work together with colleagues, customers, and partners without having to be in the same place via application sharing 25 Conference Hosted Web Conferencing Business Productivity Online Services

26. An easy-to-use, people- centric interface Integration with distribution lists Enhanced presence awareness and control Enhanced telephony capabilities Seamless access to communications tools 26 Voice Enterprise Voice Connectivity with partners and public

27. Advanced call routing Deploy VoIP capabilities Deployment of enterprise-wide presence Deployment of enterprise-wide presence Instant messaging Enterprise telephony integration Host on-premise audio, video, and Web conferences Host on-premise audio, video, and Web conferences Conferencing integration Multinodal conferencing On-premise Web-conferencing Integration with new Unified Messaging capabilities In Exchange Server 2007 27 Voice Enterprise Voice Integration and Real Time Communication

28. Presence everywhere allows best choice of communications Escalate from IM to Video to LM Integrate across groups: TasksCalendar calendar sharing 28 Office Client Value for Unified Communications Discoverable and non-intrusive

29. Video Dassault – Unified Communications in Action 29

30. Check out the UC Learning Path ToolUC Learning Path Tool Use the Business Value Tool Get Ready Visit the Partner Sales and Marketing CenterPartner Sales and Marketing Center Engage Join the new Unified Communications CompetencyUnified Communications Competency Develop a Voice SpecializationVoice Specialization Specialize 30 Call to Action

31. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. partner.microsoft.com/uc