1. COPS – ERCOT PROJECTS UPDATE Retail & Services Platform Development Karen Farley March 22, 2005

2. Objectives: Upgrade Siebel to a supported application Upgrade Oracle database to current version Deliver all existing user functionality with no degradation in performance Scope: Upgrade Siebel software v6.3 to v7.7 Upgrade Oracle database 8i to 9i Maintain all existing Siebel functionality from v6.3 Maintain all existing functionality to interfaces (L*, Reports/Extracts, ETS (internal)) Allow developers to more easily enhance system functionality going forward Deploy thin-client for external Settlement Disputes & Service Requests Dependencies: None Scope / Why is this important? PR-40066_03 Siebel 7 Upgrade

3. Phase: Initiation – Completed in Sept ‘04 Planning – Completed in January ‘05 Execution – In Progress – Scheduled Implementation April 15-17 ‘05 Closing – Goal to complete early June ‘05 Recent: Completed internal user training Began Market Notification of iTest results Completed Migration Plan including Contingency “Fall-back” options Next steps: Complete testing Begin production migration and data conversion Summary of Project Status PR-40066_03 Siebel 7 Upgrade

4. Requirements (pens down) – Completed early January ‘05 Final Design (Internal document) – Completed mid February ’05 Build – Completed late February ‘05 Testing – Goal to complete mid April ‘05 Internal Training – Completed mid March ’05 MP Training – Web Cast conducted for Settlement Disputes prior to Deployment Production (Go live) – April 15-17 ‘05 High level timeline PR-40066_03 Siebel 7 Upgrade

5. Bus Lead:John Kassel Phone:(512) 248-6516 Email:jkassel@ercot.com PPL: Source: ERCOT Priority: 1.1 Rank: 15 Program Area: RO What prompted the project: This project was a CASUP recommendation approved by ERCOT Executive committee and the ERCOT Board of Directors Vendor support expired for existing version of Siebel and Oracle in 2004 – cost to maintain becomes significant if major problems arise Siebel is the Registration system for all ERCOT’s Customers Current version has limited Portal interaction capabilities Additional Information PR-40066_03 Siebel 7 Upgrade

6. NOT CHANGING Transaction management of ALL 814 and 867 transactions Current workflow of service orders and service instances Contact administration and relationship management Reports and Extracts CHANGING Service Requests functionality and screen design (Wholesale and Retail) Settlement Disputes functionality and screen design (Wholesale) External Functionality PR-40066_03 Siebel 7 Upgrade

7. At this time, ERCOT anticipates the outage timeframe below for the April Maintenance Retail Release The timeframe is subject to change and confirmation will be provided prior to the release Friday, April 15, 2005 through Sunday, April 17, 2005. During the outage: All transactions sent to ERCOT WILL be held at the Paperfree server during the outage 867 transactions WILL be forwarded during the outage NAESB EDM and ANSI responses WILL be sent during the outage (i.e. This includes 997 Functional Acknowledgements) USA functionality will NOT be available Retail components of the TML and API will NOT be available (i.e. This includes Find ESI, Find Transaction and Submit Transactions) Settlement Disputes and Service Requests will NOT be available ERCOT System Outage Overview PR-40066_03 Siebel 7 Upgrade Implementation Plan

8. The shutdown times listed will be strictly adhered to unless prior notice is given to all MPs All MPs should submit transactions well in advance of the shutdown time so that large transaction volumes are not experienced just prior to shutdown (i.e. if you run batch jobs, schedule them throughout the day)!!! All MPs will have the opportunity to call-in to each conference call during the implementation if they wish to hear a progress update All times listed are Central Prevailing Time Shutdown Procedure PR-40066_03 Siebel 7 Upgrade Implementation Plan

9. Friday, April 15 th @ 4:00 a.m. ERCOT will… Keep up NAESB and Paperfree Shut down XML Mover (for 814 & 824 transactions) and 867 Upload Shut down TML component for Settlement Disputes – for QSEs Shut down TML component for Service Requests This will isolate TCH processing… – –Inbound MP transactions will be held at Paperfree NAESB EDM Response ANSI Responses Held transactions will be converted to XML and staged for TCH After inbound shut down, all in-flight transactions will continue to be processed and corresponding outbound transactions will be delivered throughout the day until the queues have been cleared Transaction Processing - Inbound PR-40066_03 Siebel 7 Upgrade Implementation Plan ERCOT will continue to send…

10. Friday, April 15 th @ 8:00 a.m. ERCOT will… Stop sending 814 & 824 transactions Begin Siebel code migration and data conversion Transaction Processing - Outbound PR-40066_03 Siebel 7 Upgrade Implementation Plan

11. Saturday, April 16 th by 10:00 p.m. ERCOT will… Complete Siebel Migration Complete Data Archive Migration Complete TML Migration Complete EAI Migration Technical Verification for all areas   Go / No-Go check points will occur at various times throughout the day Upgrade Activities PR-40066_03 Siebel 7 Upgrade Implementation Plan

12. Sunday, April 17 th by 6:00 p.m. ERCOT will… Perform Production Verification Identify any remaining activities Mitigate any outstanding issues Take periodic “Go Live” Check Points Go Live… Turn on all Inbound and Outbound processing Begin monitoring transaction flows Final Back out Decision (If Necessary) at 6:00pm Upgrade Activities PR-40066_03 Siebel 7 Upgrade Implementation Plan

13. Sunday, April 17 th starting @ 6:00 p.m. (if necessary) High Level Back out Plan… Convert Database back from Oracle 9i to Oracle 8i Restore Siebel data from April 15 th tape back up Convert Siebel application servers from v7.7 back down to v6.3 Restore TML upgrade for Siebel Restore TCH/EAI upgrade for Siebel Re-initiate settlement disputes with old portal Functional Verification of Back out Upgrade Activities PR-40066_03 Siebel 7 Upgrade Implementation Plan

14. Monday (4/11) & Wednesday (4/13) 2:00 p.m. Retail Market Calls ERCOT discussion of upcoming shut-down schedule (Call-in number 1-800-373-0950 Pass Code 123316) CRs & TDSPs to provide status of transaction volumes throughout the week Friday April 15th @ 8:00 a.m. ERCOT transaction processing update “in queue” “in process” Overall system health Friday April 15th @ 4:00 p.m. ERCOT Siebel migration Status report PR-40066_03 Siebel 7 Upgrade Implementation Plan Conference Calls

15. Saturday April 16th @ 10:00 a.m. & 8:00 p.m. ERCOT Siebel migration Status report Issues Go / No-Go Decision Sunday April 17th @ 10:00 a.m. ERCOT Siebel migration Status report Issues Go / No-Go Decision Sunday April 17th @ 8:00 p.m. ERCOT Siebel migration Status report Issues Final Go / No-Go Decision (with possible back out) PR-40066_03 Siebel 7 Upgrade Implementation Plan Conference Calls

16. Below is the status to-date of the Siebel 7.7 Testing Efforts as of 3/18/2005 in anticipation of the 04/17/2005 roll-out. ERCOT has run 89 of 146 v7.7 Test Cases with all applications in iTest for Phase 1 (GUI / CRM / eService / Reporting) ERCOT has run 53 of 396 v7.7 Test Cases with all applications in iTest for Phase 2 (Retail Transactions) ERCOT currently has 28 open defects out of a total of 163 logged… 80 - Documentation and Script errors or Data 24 - Bugs (Coding errors requiring application level changes) 37 - System or Environment related 22 - Unknown (Root cause not reported or still in analysis) PR-40066_03 Siebel 7 Upgrade Implementation Plan Testing Results

17. Test Description UATPerformance Transaction Processing 15 % complete 100 % complete eService 13 % complete0 % complete CRM 44 % complete0 % complete GUI 100 % complete0 % complete Retail Metrics Reporting100 % complete0 % complete Data Archive Reporting 0 % complete 0 % complete PR-40066_03 Siebel 7 Upgrade Implementation Plan Testing Results

18. Project Objectives / Scope / Dependencies PR-50007 Enhancements to FasTrak Objectives: Develop a solution to either enhance or replace the FasTrak toolDevelop a solution to either enhance or replace the FasTrak tool Scope / Why is this important?: Increase the transparency for issues that are submitted via FasTrakIncrease the transparency for issues that are submitted via FasTrak Allow users to have improved access to the dataAllow users to have improved access to the data Improve the reporting functionalityImprove the reporting functionality Improve search functionality associatedImprove search functionality associated Improve monitoring and response capabilitiesImprove monitoring and response capabilities Improve the usabilityImprove the usabilityDependencies: Siebel upgrade – only if Siebel is chosen as the replacement tool for FasTrakSiebel upgrade – only if Siebel is chosen as the replacement tool for FasTrak

19. Phase: Initiation – Completed in Feb ‘05 Planning – March 14, 2005 Execution – Starting August ’05 Implementation – Goal December ‘05 Closing – Starting December ‘05 Recent: Meeting with Market Participants on Thursday, February 24 th to discuss project timeline and requirement prioritization Next steps: Prepare to enter next phase (Planning) Start developing detailed business requirements Select enhancement method (upgrade current tool, Siebel or AIM) Summary of Project Status PR-50007 Enhancements to FasTrak

20. ** All target dates will become firm after design is complete and project plan finalized Requirements (pens down) – May/June ’05 Design (published document) – June/July ’05 Internal Testing – August/November ’05 External Testing – August/November ‘05 Internal Training – November/December ’05 External Training – November/December ‘05 Production (Go live) – December ‘05 High level timeline PR-50007 Enhancements to FasTrak

21. Bus Lead: Scott Egger phone number: 512-248-3162 e-mail: segger@ercot.comsegger@ercot.com PPL: Source: Market Priority: 1.1 Rank: 9 Program Area: RO What prompted the project: SCR 732 SCR 738 Supporting business drivers: Practical usage feedback Additional Information PR-50007 Enhancements to FasTrak

22. Objectives: Define and implement a website layout that enables users to find key information efficiently Develop a process to ensure the sustainability of the investment in the enhancements Scope / Why is this important? Scope / Why is this important? : Search engine functionality (including metadata strategy) Improve navigation - create a new information architecture for the site (task driven focus) Content owners can post updates easily – content manager Process for maximizing the use of key real estate for critical and timely information All information and processes are maintained after the redesign Dependencies: None at this time Project Objectives / Scope / Dependencies PR-40106 ERCOT.com

23. Phase: Initiation – completed in Sept ‘04 Planning – in progress Execution – goal April/May ’05 Closing – goal October/November ‘05 Recent: Vendor delivered ‘Solution Definition’ recommendations Next steps: Make software selections RFP for professional services to perform execution work Prepare to update Directors on Planning phase activities Prepare to enter next phase (Execution) Summary of Project Status PR-40106 ERCOT.com

24. ** All target dates – will have firm dates after project plan is completed Requirements (pens down) – April/May ’05 Design (published document) – May/June ’05 ERCOT Testing – October ’05 Market Testing – October ‘05 Training – October/November ’05 Production (Go live) – October/November ‘05 High level timeline PR-40106 ERCOT.com

25. Bus Lead: Scott Egger phone number: 512-248-3162 e-mail: segger@ercot.comsegger@ercot.com PPL: Source: ERCOT Priority: 1.1 Rank: 24 Program Area: RO What prompted the project: Market Survey TML Phase II Mid-Term Requirements Strategic Fit Supporting business drivers: Data from the Market Survey strongly encouraged the implementation of a search engine Peer website comparisons between the other ISOs Practical usage feedback Additional Information PR-40106 ERCOT.com