2. Cory Banks Beyond Deployment How IT Can Inspire, Motivate, and Drive Sustainable Adoption PRD32 5

4. 

11. Risks and costs for not managing change

12. Copyright Prosci 2015. All rights reserved. What Is Change Management? On a project level: Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. On an organizational level: A leadership competency for enabling change within an organization A strategic capability designed to increase change capacity and responsiveness 12

13. Copyright Prosci 2015. All rights reserved. We change for a reason. Organizational change requires individual change. Organizational outcomes are the collective result of individual change. Change management is an enabling framework for managing the people side of change. We apply change management to realize the benefits and desired outcomes of change. Prosci Five Tenets 15234 13

14. Copyright Prosci 2015. All rights reserved. 14 Project Change Triangle™

15. Copyright Prosci 2015. All rights reserved. The five building blocks for successful change 15 Prosci ® ADKAR ® Model Awareness Desire Knowledge Ability Reinforcement ®

16. Copyright Prosci 2015. All rights reserved. 16 Prosci ® ADKAR ® Model

17. Copyright Prosci 2015. All rights reserved. Prosci® Flight Risk Model 17

18. Copyright Prosci 2015. All rights reserved. Turnover of valued employees Tangible customer impact Active resistance Opt-out of the change Turnover of valued employees Tangible customer impact Active resistance Opt-out of the change Productivity loss Employee dissatisfaction Passive resistance Productivity loss Employee dissatisfaction Passive resistance 18 Prosci® Flight Risk Model

19. $ COALITION OF SPONSORS

20. Copyright Prosci 2015. All rights reserved. Sponsor Effectiveness Directly Correlates to Project Success 20 p. 114

21. Copyright Prosci 2015. All rights reserved. Which Roles Are Senior Leaders Struggling to Effectively Fill? 21 p. 114

22. Copyright Prosci 2015. All rights reserved. Which Roles Are Managers/Supervisors Struggling to Fulfill? 22 p. 128

23. Copyright Prosci 2015. All rights reserved. Preferred Senders of Change Messages 23 p. 136

24. 

26. Copyright Prosci 2015. All rights reserved. Not Everyone Changes at the Same Pace 26 ADKAR Person A ADKAR Person B ADKAR Person C ADKAR Person D ADKAR Person E ADKAR Person F ADKAR Person G ADKAR Person H ADKAR Person I

27. WIIFM

28. Personal Productivity Group Productivity Service Productivity

29. General Adoption Enable Innovators / Early Adopters Projects 3-6 month ‘Uplifts’ Sprints 1 monthInitiatives

30. Solution Deployment‘Comms & Training’Business Change Focussed on delivering the technology solution aligned with the specification and business requirements. Scope does not include adoption or change management requirements. Change management is left to the ‘business’. Project include two components to deliver the ‘Solution’, Communication and Training. Communication focusing on raising awareness and letting people know the what, where, when and why. Training is focussed on teaching functionality in generic ways, using dummy data, in a sandbox environment. Focus on achieving the business value from the solution. Staff engagement through Sponsors, Champions and Leaders working with their teams to identify the personal, team and organisational benefits. Realising benefit of the solution through connected changes to processes, behaviours and technology.

32. a means of solving a problem or dealing with a difficult situation

34. WORK INUSINGACCESSINGDELIVERED BY

37. Evergreen

38. 

41. Continue your Ignite learning path Visit Microsoft Virtual Academy for free online training visit https://www.microsoftvirtualacademy.com Visit Channel 9 to access a wide range of Microsoft training and event recordings https://channel9.msdn.com/ Head to the TechNet Eval Centre to download trials of the latest Microsoft products http://Microsoft.com/en-us/evalcenter/