1. Chris Reichart Appointed Process Assignment November 6, 2015

2.  Began with the Water/Wastewater Utility, then known as Public Utilities Department, in March, 1988. That Department merged with JEA in 1997.  Spent the first 20 years working directly in, or managing, the design and construction of water and wastewater infrastructure, both onsite and offsite, in support of residential and commercial developments.  In 2008 moved to Water/Wastewater Grid Operations and Maintenance area overseeing repair and rehab contracts.  In 2011 moved to Water/Wastewater Asset Management Group supporting both linear and non-linear assets. 2

3.  JEA adopted PAS-55 (Publicly Available Standard No. 55, issued by The Institute of Asset Management and the British Standards Institute) as the framework for it’s Enterprise Asset Management Program for all Assets, including W/WW, Electric Distribution, Transmission and Generation, Fleet and Building Ops PAS 55-2:2008  “The overall purpose of monitoring asset management performance is to evaluate the implementation of asset management objectives, the effectiveness of the arrangements for controlling risk and enable the identification of the need to restore or improve asset management performance” PAS 55-2:2008  PAS-55 identifies the requirement for both reactive and proactive monitoring 3

4.  Key Process Indicators Key Process Indicators  Using PAS-55 framework, developed 11 KPI’s to be used as minimum indicators for all of JEA’s assets which were approved by the EAM steering committee and presented to senior management for approval.  JEA’s 11 Corporate KPI’s represent a blend of both reactive and proactive indicators. 4

5. Crew or Tradesperson completes work on asset Data entered in Maximo regarding asset-based work performed Maximo data dumped into a data warehouse; twice daily Data extracted using Oracle Business Intelligence (BI) for KPI and ad-hoc reporting Asset needs work based upon asset failure, scheduled Preventative Maintenance (PM) or trends identified from reporting tool Enterprise Asset Management Policy and PAS-55 Framework 5

6.  Currently utilizing Maximo to house asset and work order data  Work order data includes: ◦ Asset data (what is it, where is it?) ◦ Description of work (what was done and why?) ◦ Labor hours and cost (who did it, how long did they work on it and how much did that cost the company?) ◦ Material cost (what was used and how much did that cost?) ◦ Equipment cost (what was needed and how much did that cost?) 6

7. Description: Pump ragged Location: 8200 Dix Ellis Trail Asset: PUMP-900927 (single asset) Work Type: CM = Corrective Failure Class: Pump Problem Code: Ragged Status: COMP = Complete Actual Start: 10/1/15 2:00 PM Actual Finish: 10/1/15 2:45 PM 7

8. Two lines of time entry: 1 for travel time to job 2:00 to 2:10 2 nd for actual work 2:10 to 2:45 8

9. Gravity Sewer Pipe Cleaning Project 9

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11.  Data contained within Maximo is loaded into a data warehouse twice daily  JEA utilizes Oracle Business Intelligence (BI) to extract data for reporting purposes  Oracle BI allows quick and easy access to mass quantities of data over varying periods of time  Reports and graphs showing the status of JEA’s 11 KPI’s are automatically generated daily at VP/GM, Director and Manager levels of the organization  Hundreds of other ad-hoc reports have been created and run automatically, or as needed by the business, and are used to make asset-related operational and maintenance decisions 11

12. Quick access to commonly utilized reports Tool for managers to determine how individual employees are performing in relation to KPI data recording 12

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14. Pump station corrective maintenance cost data provided to Director of Treatment and Managers of each pump station maintenance grid 14

15. Weekly report provided to Manager of Sewer Preventative Maintenance and GIS/CAD Technicians for recording in GIS database 15

16.  Each morning Oracle BI automatically updates approximately 125 reports corresponding to a specific KPI status and specific area of the business  The reports are then automatically exported into JEA’s Sharepoint intranet site know as “The Grid”  Anyone in the company can easily view the status of the KPI’s in near real-time status  KPI definitions are also available on “The Grid” for any employee to view 16

17.  KPI Dashboard KPI Dashboard 17

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