1. Unit 5 services

2. What is Manage service provider? IT company providing services, such as server monitoring and maintenance, for a number of different clients. Other terms in usage include IT Support Provider, IT Managed Services Provider,

3. How do MSPs work? used by small to medium sized businesses without a dedicated IT staff. Office use computers for data management, billing etc. It might not need full time IT employee to maintain equipment, but when something goes wrong, need someone right away to fix problem. This is where the MSP comes in.

4. The MSP business model Two different service platforms: 1.Break/fix when something a customer's computer broke, the MSP fix it. MSPs charge for equipment and the hour for replacing the computer parts. 2. Managed contracts - customer pay MSP a set service fee every month to maintain all computers. If something breaks, MSP will come and fix it, and no additional fee because it's part of the contract.

5. Should Maxland use MS? (real estate) They should because: Need strong web presence Need up-to-date technology IT not their core competence Their IT needs complex MSP can give better service & save money

6. Should The Dressing room use MS? (boutique) Less likely because: Small company with simple IT requirements Owner may not want to spend money Some IT operations (accounts, pay roll etc.) may already be provided by accountant Might outsource website

7. Should G Soft use MS? (developer of DVD & games) They shouldn’t because: IT skills their core competence Already have creative & technical people Small company

8. Should Olympus Z1 use MS? Intelligence monitor Might not be willing to use because: IT needs met by government & military experts Need to maintain highest levels of security

9. 5. Comparative & Superlative 1.not as complex 2.easier 3.bigger 4.not as computer literate 5.the best 6.not as extensive as 7.more important than 8.the most critical

10. 7. Suggested answers 1.They are probably tourists or visiting business people 2.It probably attract them via website or by advertising in travel & airline magazines 3.A. ensure equipment function well B. optimize website C. computerize hiring, return, maintenance, and servicing of car fleet

11. 1o. Negotiating in SLA They agree on: Maintenance cover: 4 hour response Helpdesk availability 24/7 Fault monitoring: Network only Reporting: Real Time Online Service Manager: Shared Asset Buyback Technology Refresh

12. Output 1.Procurement skills and experience 2.Be vague 3.They know the approval system best 4.There are alternatives