1. The Changing Role of the HRD Professional CHAPTER 12

2. The Changing Role of the HRD Professional HRD practitioners need to be involved in disseminating the message throughout the organization that attempts to manage organizational knowledge, must be founded on an understanding of how people learn, how they implement what they learn and how they share their knowledge. HRD practioners will need to develop competencies that reflect this emphasis on learning rather than on training, as was the case for their predecessors.

3. The Changing World of the HRD Specialist See table 12.1 page 359

4. The Changing Role of the HRD Professional The changing nature of the training market A number of changes both internal and external influence the market for HRD activities PEST analysis would indicate a number of factors derived from political, economic, social and technological changes These factors inturn influence the market As the traditional forms of employment change, managers must focus on their own development as well as that of their employess HRD specialist’s role is now increasingly as an advisor regarding change.

5. The Changing Role of the HRD Professional The Diversity of HRD roles 1.Change Agent 2.Provider 3.Passive provider 4.Trainer manager 5.Role in transition Two fold typology of roles for training professionals 1.The internal consultant 2.The strategic facilitator Skills required 1.Strategic awareness 2.Diagnostic capability 3.Influencing skills

6. The Changing Role of the HRD Professional Qualities of a Change Agents The confidence and ability to lead Trust and respect for others The ability to communicate clearly and listen effectively The ability to make decisions The possession of planning and organizing skills, including delegation, guiding and coordinating The ability to maintain control in different situations and knowledge of the field in which one is leader The energy and ability to stick to the task in hand Presence and consideration for the needs of others

7. The Changing Role of the HRD Professional The HRD specialist as a Change Agent Organizations have to face everchanging environments and to survive and evolve, organizations must adapt to the environmental forces within which they operate. These changes might take any of the following forms 1.Developing from simpler to more complex form 2.Adapting to both internal and external changes 3.Expanding or growing 4.Shrinking or downsizing 5.Developing new ways of conducting business Changes that may improve an organizations ability to adapt can be grouped into three main areas 1.Technological factors include new products, services and use of automated equipment 2.Structural factors include changes to formal policies, practices and procedures 3.HR factors include the expectations and response of employees

8. The Changing Role of the HRD Professional Human reactions to change 1.Loss of control 2.Excess uncertainity 3.Surprise 4.The difference effect 5.Loss of face 6.Concern about future competence 7.Ripple effect 8.More work 9.Past resentments 10.Sometimes the threat is real

9. The Changing Role of the HRD Professional Key HRD activities Trainers were involved in four main areas or activities 1.Development activities, including training needs analyses, coaching, evaluation 2.Training delivery 3.Administration, particularly when subcontracting 4.Marketing the training function internally and responding to demand from line managers and senior managers

10. The Changing Role of the HRD Professional The Key Trainer roles 1.Philosophical 2.Strategic 3.Operational See table 12.2 on page 374

11. The Changing Role of the HRD Professional The skills of HRD specialist 1.Communication skills 2.Consultancy skills 3.Organizational skills 4.Political skills 5.Marketing and selling skills 6.Facilitation 7.Counselling 8.Coaching 9.Information Technology 10.Analytical 11.Design skills 12.Psychology skills 13.Financial skills 14.Project management 15.Flexibility

12. The Changing Role of the HRD Professional The skills of HRD specialist Table 12.3 page 377

13. The Changing Role of the HRD Professional The skills important in teaching and Learning 1.Listening and questioning 2.Presentation skills 3.Group facilitation 4.Influencing and negotiation 5.Coaching and mentoring 6.Consultancy skills