1. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 1 INSIGHTS FROM CAMUY Ravi Verma THE ORG WHISPERER 4 STEPS TO SELF-MANAGING SCRUM TEAMS www.synerzip.com

2. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 2 1.What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought… www.synerzip.com

3. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 3 Work Group: Team: Self-Directed Team: Self-Managed Team: Glossary A group of people working together, ex. mechanics in Sears Auto Center A group of people working together toward a common goal, ex. - The Dallas Cowboys The Baltimore Ravens A group of people working together in their own ways toward a common goal which the team defines A group of people working together in their own ways toward a common goal which is defined outside the team Mark M. Chatfield, P.E. VP for Engg Leadership, IRI, http://www.irism.com/selfteam.htmhttp://www.irism.com/selfteam.htm www.synerzip.com

4. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 4 1.What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought… www.synerzip.com

5. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 5 Benefits Cost savings Innovation Effective decision making Increased productivity Improved customer satisfaction Higher commitment & motivation Reduced stress for the leader http://www.open.edu/openlearn/money-management/management/leadership-and-management/how-teams-work/content-section-1.3.2 www.synerzip.com

6. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 6 1.What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought… www.synerzip.com

7. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 7 Teams waiting for solutions  Sub-optimal solutions (top-down) OK, now what…?  Not “owning” outcome Deadlocks  Escalations Refereeing fights  Tactical instead of strategic  Mind numbing meetings Symptoms of Self-Management (NOT) www.synerzip.com

8. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 8 Which symptom is most common in your organization? 1.Team members waiting for solutions 2.Team members not owning outcomes 3.Too many deadlocks & escalations 4.Management wasting time refereeing fights 5.Other – type in chat window Poll # 1 www.synerzip.com

9. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 9 Poll # 1 - Results Which symptom is most common in your organization? 1.Team members waiting for solutions 2.Team members not owning outcomes 3.Too many deadlocks & escalations 4.Management wasting time refereeing fights 5.Other – type in chat window www.synerzip.com

10. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 10 1.What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought… www.synerzip.com

11. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 11 But first… www.synerzip.com

12. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 12 Vacation Planning Process Destinations Blogs Activities Hotel, Car Travel Countless Hours ~1-2 Weeks I’M FED UP!!!! (Your turn) www.synerzip.com

13. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 13 www.synerzip.com

14. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 14 www.synerzip.com

15. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 15 www.synerzip.com

16. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 16 www.synerzip.com

17. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 17 www.synerzip.com

18. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 18 $2.13 / hr Edwin Yulfo… Very engaged Highly motivated Completely self-managing Got me thinking…. www.synerzip.com

19. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 19 What if our Scrum Teams were full of Edwin Yulfo’s…? (not talking about min. wage here)  How can we get there? What is…  Engagement?  Motivation…? Types…?  Self-Management? Are these connected? www.synerzip.com

20. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 20 Finally…. www.synerzip.com

21. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 21 “Degree to which people actively self-manage in their work” – Intrinsic Motivation at Work, Kenneth W. Thomas http://www.kennethwthomas.net/book1.html Engagement Self-Management www.synerzip.com

22. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 22 “Fully involved & enthusiastic Further organization's interests Measurable emotional attachment to  Job  Colleagues  Organization Willingness to learn and perform" Not satisfaction, motivation, culture. http://en.wikipedia.org/wiki/Employee_engagement http://en.wikipedia.org/wiki/Employee_engagement Engagement Self-Management www.synerzip.com

23. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 23 Motivation Desire to do things Difference between…  waking up before dawn to pound the pavement  and lazing around the house all day. Crucial in setting and attaining goals You can influence your motivation and self-control http://www.psychologytoday.com/basics/motivation EngagementSelf-ManagementMotivation www.synerzip.com

24. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 24 Types of Motivation EXTRINSIC Not from work itself Salary, bonus, perks Compliance, rote behavior INTRINSIC Directly from work Pride, accomplishment Initiative, commitment Intrinsic Motivation at Work, Kenneth W. Thomas, http://www.kennethwthomas.net/book1.htmlhttp://www.kennethwthomas.net/book1.html EngagementSelf-ManagementMotivation www.synerzip.com

25. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 25 Extrinsically Motivated Intrinsic Motivation at Work, Kenneth W. Thomas, http://www.kennethwthomas.net/book1.htmlhttp://www.kennethwthomas.net/book1.html EngagementSelf-ManagementMotivation www.synerzip.com

26. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 26 Intrinsically Motivated Intrinsic Motivation at Work, Kenneth W. Thomas, http://www.kennethwthomas.net/book1.htmlhttp://www.kennethwthomas.net/book1.html EngagementSelf-ManagementMotivation www.synerzip.com

27. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 27 What %-age of your team members are highly engaged? 1.0% to 25% 2.26% to 50% 3.51% to 75% 4.76% to 100% 5.I have no clue! Poll # 2 www.synerzip.com

28. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 28 Poll # 2 - Results What %-age of your team members are highly engaged? 1.0% to 25% 2.26% to 50% 3.51% to 75% 4.76% to 100% 5.I have no clue! www.synerzip.com

29. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 29 Cost of Dis-engagement Towers Watson 2012 Global Workforce Study… http://towerswatson.com/assets/pdf/2012-Towers-Watson-Global-Workforce-Study.pdf EngagementSelf-ManagementMotivation 7.5% Where would you like your teams to be? www.synerzip.com

30. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 30 Cost of Dis-engagement http://towerswatson.com/assets/pdf/2012-Towers-Watson-Global-Workforce-Study.pdf EngagementSelf-ManagementMotivation 7.5% Towers Watson 2012 Global Workforce Study… Interested in a 7.5% bump in profit? www.synerzip.com

31. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 31 How…? EngagementSelf-ManagementMotivation www.synerzip.com

32. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 32 1.What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought… www.synerzip.com

33. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 33 EngagementSelf-ManagementMotivation Self-Management Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 www.synerzip.com

34. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 34 EngagementSelf-ManagementMotivation Self-Management Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 www.synerzip.com

35. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 35 What makes work engaging? EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 www.synerzip.com

36. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 36 Enablers CHOICE Authority Trust Security Clarity Information MEANINGFULNESS Non-cynical Climate Clear Values Exciting Vision Relevant Work Whole Tasks COMPETENCE Knowledge, models ‘+’ve Feedback Skill Recognition Challenge High non-comp. stds. PROGRESS Collaboration Milestones Celebrations Customer Access Measurements EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 www.synerzip.com

37. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 37 Enablers CHOICE Authority Trust Security Clarity Information MEANINGFULNESS Non-cynical Climate Clear Values Exciting Vision Relevant Work Whole Tasks COMPETENCE Knowledge, models ‘+’ve Feedback Skill Recognition Challenge High non-comp. stds. PROGRESS Collaboration Milestones Celebrations Customer Access Measurements EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 www.synerzip.com

38. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 38 Which building block are your team missing the most? 1.Sense of Meaningfulness 2.Sense of Choice 3.Sense of Competence 4.Sense of Progress 5.Other – type in chat window Poll # 3 www.synerzip.com

39. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 39 Poll # 3 - Results Which building block are your team missing the most? 1.Sense of Meaningfulness 2.Sense of Choice 3.Sense of Competence 4.Sense of Progress 5.Other – type in chat window www.synerzip.com

40. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 40 1.What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought… www.synerzip.com

41. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 41 The Scrum Connection… MEANINGFULNESS Non-cynical Climate Clear Values Exciting Vision Relevant Work Whole Tasks EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 Agile Manifesto 1.Individuals & Interactions 2.Working Software 3.Customer Collaboration 4.Responding to Change Scrum Values: 1.Commitment 2.Focus 3.Openness 4.Respect 5.Courage Vision Statement : (From Geoffrey Moore's ‘Crossing the Chasm’) For (target customer) Who (statement of the need or opportunity) The (product name) is a (product category) That (key benefit, compelling reason to buy) Unlike (primary competitive alternative) Our product (primary differentiation) Planning Onion: www.synerzip.com

42. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 42 CHOICE Authority Trust Security Clarity Information EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 The Scrum Connection… www.synerzip.com

43. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 43 COMPETENCE Knowledge, models ‘+’ve Feedback Skill Recognition Challenge High non-comp. stds. EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 The Scrum Connection… www.synerzip.com

44. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 44 PROGRESS Collaboration Milestones Celebrations Customer Access Measurements EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 The Scrum Connection… www.synerzip.com

45. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 45 1.What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought… www.synerzip.com

46. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 46 A mediocre solution to the right problem Is better than the perfect solution to the wrong problem. Define the problem before solving it! So, what’s missing…? EngagementSelf-ManagementMotivation www.synerzip.com

47. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 47 So, what’s missing…? WEP Online Assessment  24 questions  20 page report  Focus areas  Actionable suggestions EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 www.synerzip.com

48. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 48 EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 So, what’s missing…? www.synerzip.com

49. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 49 EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 So, what’s missing…? www.synerzip.com

50. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 50 EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852https://www.cpp.com/en/detailitem.aspx?ic=4852 So, what’s missing…? www.synerzip.com

51. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 51 What do I do? Pin-point the root cause with the WEP assessment Bridge the gap with surgical precision – – Use the 4 building blocks Distinguish between ability and willingness Be a servant leader – Look in the mirror (often) – Coach and be coachable www.synerzip.com

52. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 52 Get external help  Without internal bias’s / baggage  Without 60 hr day job competing for time  With expertise in this area Call us to explore possibilities…  Pilot assessment for ~10 person team  Gap analysis / coaching  Effectiveness / ROI assessment Suggestions… www.synerzip.com

53. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 53 Caveats Not a panacea / silver bullet Use a multi-pronged approach, ex.- SmoothApps Framework for Transformation… 1.‘Lead Bold Change’ 2.Create a ‘Lean Startup’ 3.Leverage Personality Types 4.Harness Conflicts 5.Boost Intrinsic Motivation www.synerzip.com

54. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 54 1.What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Recap www.synerzip.com

55. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 55 Poll # 4 What was the most actionable insight today? 1.Understanding self management process 2.Identifying the four building blocks 3.Connecting to Scrum 4.I need a vacation! 5.Other – type in chat window www.synerzip.com

56. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 56 Poll # 4 - Results What was the most actionable insight today? 1.Understanding self management process 2.Identifying the four building blocks 3.Connecting to Scrum 4.I need a vacation! 5.Other – type in chat window www.synerzip.com

57. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 57 SmoothApps TRANSFORMATION! AGILITY (PROCESS) ENTREPRENEURSHIP (PRODUCT) STORY-TELLING (PEOPLE) Agile Training Agile Coaching Agile Transformation Vision, Mission, Values Strategy, Roadmap Business Planning Leading Bold Change Leveraging Personality Types Harnessing Conflict Boosting Intrinsic Motivation www.smoothapps.com www.synerzip.com

58. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 58 Ravi.Verma@SmoothApps.com www.SmoothApps.com http://linkedin.com/in/smoothapps http://twitter.com/smoothapps THE ORG WHISPERER www.synerzip.com

59. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 59 Questions? www.synerzip.com Hemant Elhence hemant@synerzip.com 469.322.0349 www.synerzip.com

60. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 60 Synerzip in a Nut-shell 1.Software product development partner for small/mid-sized technology companies Exclusive focus on small/mid-sized technology companies, typically venture-backed companies in growth phase By definition, all Synerzip work is the IP of its respective clients Deep experience in full SDLC – design, dev, QA/testing, deployment 2.Dedicated team of high caliber software professionals for each client Seamlessly extends client’s local team, offering full transparency Stable teams with very low turn-over NOT just “staff augmentation”, but provide full mgmt support 3.Actually reduces risk of development/delivery Experienced team - uses appropriate level of engineering discipline Practices Agile development – responsive, yet disciplined 4.Reduces cost – dual-shore team, 50% cost advantage 5.Offers long term flexibility – allows (facilitates) taking offshore team captive – aka “BOT” option www.synerzip.com

61. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 61 Our Clients www.synerzip.com

62. AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps 2013 www.smoothapps.com 62 Call Us for a Free Consultation! Thanks! www.synerzip.com Hemant Elhence hemant@synerzip.com 469.322.0349 www.synerzip.com