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Exceeding Customer Expectations by launching Bata Mobile Application.

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Presentation on theme: "Exceeding Customer Expectations by launching Bata Mobile Application."— Presentation transcript:

1 Exceeding Customer Expectations by launching Bata Mobile Application

2 Bata Goes Mobile.... Shop Anytime, Anywhere! Targeting 213 Mn Mobile Users in India by Mobile / Tablet Application Launch

3 User Friendly Experience Interactive User Interface More Convenient & Faster Easy to Browse Increase Social Adaptability Available for Android & IOS platform Mobile App Features

4 Mass Campaign

5 BANNERS & LANDING PAGE. on Bata India website

6 Home Page Dropdown Product Listing Product Detail Check Out pageOrder Summary Payment PageThank You Customer Shopping Experience on Mobile

7 Customer Database Collection at Mobile/ Tablet Application Easy Login Features via Social Media Buttons

8 Category & Sub-category Dropdowns showcasing shoe types, brands & trends 1 2 3

9 4 5 6 Product Listing & Product Detail Pages with filters & sort tools

10 8 9 Easy Checkout Process with smooth Login, Shipping, Payment Options 7

11 The Overwhelming Response

12 Exceeding Customer Expectations via Omni Channel Experience

13 Click & Collect NEW WAY to GO SHOPPING....

14 More Convenient Flexible Collection Times Free Shipping Easy Exchange & Returns Additional Walk-ins to Stores Increased Online conversion Click & Collect Benefits

15 PROCESS

16 Button at the Product Detail Page 1) Add Product to Your Cart

17 2) It’s Easy to Select a Store Near You

18 3) Order Confirmation Mail 4) Collect Your Order from Bata Store

19 The Overwhelming Response Drove Additional Walk-ins to Stores Hundreds of Happy Customers Customer Friendly Approach Customers Requests to widen the reach Convenience at its best

20 Thank You


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