1. District of Nipissing Social Services Administration Board 2004 Overview

2. District of Nipissing Social Services Administration Board Welcome! First Regular Board Meeting of the new 2004-2006 term with a new Board governance structure comprised of twelve Members; Over the next 20 minutes: DNSSAB Management Team Members will be introduced to the Board of Directors Key Activities and Priorities will be identified An update on our Progressive Excellence Program (PEP) and progress at the organizational and service level will be provided

3. Introductions Introduction of the new Board of Directors to DNSSAB Management Team Members Introduction of Management Team Members to the new Board of Directors

4. Background Information DNSSAB Briefing Book: Valuable background and reference material Internet Site: www.dnssab.on.ca Board Members “enter here” Username: “__________” Password: “___________” We look forward to developing an orientation session with the Executive Committee and Members

5. Key Activities and Priorities Updating the Board’s Mission and Vision A 2004 Budget Submission was tabled at the Regular Board Meeting held in December 2003 and will be submitted to the Board of Directors for its consideration in February 2004 Community Housing Services : Awaiting a response to a Letter of Interest in the Affordable Housing Program – opportunity to develop strategies The Nipissing District Housing Corporation (NDHC) is facing prosecution

6. Key Activities and Priorities (continued) Children’s Services : Surplus in fee subsidy by the end of 2003 (first occurrence) could potentially result in an opportunity to eliminate user fees charged to eligible families New Ministry of Children; increased funding is anticipated to expand day care; [Announcement last week]: 100% Ministry funding for Health and Safety and small capital

7. Key Activities and Priorities (continued) Emergency Medical Services : Call volume is increasing Improve response times and deployment of resources in the system Ontario Works: Reduced caseload over a four-year trend Harder to serve clients demands a shift in strategies

8. National Quality Institute Progressive Excellence Program (PEP) Ready to apply for Level 1 of the Progressive Excellence Program (PEP) certification The foundation was laid in 2003: Management and selected Staff were trained on PEP Information sessions were held for all Staff Baseline review was conducted by the National Quality Institute Workshops for all Staff were held on the Board’s mission and vision

9. Progressive Excellence Program Framework Key steps for our organization : Everyone has a clear understanding of the Board’s mission and vision and clients are identified A “Quest for Quality” training will be held in early 2004: training on the “Definition of Quality” and “The Cost of Quality”

10. Progressive Excellence Program “Quality Defined” Define quality here

11. Progressive Excellence Program “Cost of Basic Quality” Insert slide here showing cost of failure

12. Progressive Excellence Program “Quest for Quality Modules” Module 1 is a computer based module for all Staff Modules 2 and 3 – all Management and selected Staff Assessment of the organization against the National Quality Institute Framework Gaps are identified A plan to close gaps is established

13. Progressive Excellence Program “Achieving Excellence” Goal:Achieving higher quality (insert definition here) Achieving Excellence and Continuous Improvement