1. Striving for Excellence Capacity Building Investment under SIFPO Marie Stopes Society (MSS) Pakistan Dr. Agha Xaher Gul, MBBS, MPH Head of Technical Services RHFP, MSS

2. Introduction to Marie Stopes Society Striving for excellenceMarie Stopes International2 MSS was registered in 1990; services began in January 1992. Since then, MSS has been providing voluntary, comprehensive and quality family planning services across Pakistan.

3. The MSS Journey Striving for excellenceMarie Stopes International3

4. Where we were – 2011 Striving for excellenceMarie Stopes International4

5. Where we were – 2011 Management & Leadership Capacity Striving for excellence Operations driven Centralized management Structural management in project silos - multiple service delivery channels with limited functional integration Learning & Development functions –extremely limited, no resources Limited cross-functional interaction and exchange of knowledge Training Needs assessment with insufficient need-fulfilment Limited exposure to international training and competency standards Marie Stopes International5

6. Striving for excellenceMarie Stopes International6 Systems Internally developed HR and payroll function Manual data inputs Manual, paper-based supply chain Limited alignment of MSS Standard Operating Procedures (SOP) with national standards and donor guidelines Challenges: Time consuming Poor efficiency Where we were – 2011

7. Where we Are 2015 Striving for excellenceMarie Stopes International7

8. Where we are going- 2020 Leadership/Management Striving for excellence Strategy driven Decentralized management Functional leadership with robust horizontal communication/learning Optimal central integration of service delivery channels – health system approach operationalized Marie Stopes International8 Continuous leadership development Nurturing innovation and excellence International learning and standards of management

9. Where we are going- 2020 Systems Striving for excellence Completely automated across all functional domains Responsive to organizational needs, user friendly Marie Stopes International9

10. Striving for excellence Marie Stopes International10

11. The Role of SIFPO Leadership/Management Capacity Striving for excellence Leadership training and workshops to facilitate decentralized management Innovation trainings and funding Compliance and systems capacity strengthening Marie Stopes International11

12. The Role of SIFPO Systems to improve programming Striving for excellence Supply Chain Management Marie Stopes International12 Human Resource Management Payments Admin PayrollInterface with SUN Financial System

13. The Role of SIFPO Research capacity Annual Client Exit Interview Survey 2013 Quick Investigation of Quality (QIQ) tool developed by MEASURE evaluation. Evidence on Process and Impact - now institutionalized - Annual activity Staff capacity developed – RME training in Nairobi, Kenya Marie Stopes International13

14. The Role of SIFPO Striving for excellence Marie Stopes International14 Infrastructure expansion – enabling decentralized management closer to the client

15. MSS - The Road Ahead Striving for excellence Marie Stopes International15 SIFPO planted seed for 5- year USAID/Pakistan bilateral Foundation is in place for expanded, evidence based programming to increase FP choice and access in Pakistan

16. And the story continues… Marie Stopes International16