1. “PUTTING COMMUNICATION CHOICES TO WORK FOR YOU”
CHAPTER 1
“PUTTING
COMMUNICATION CHOICES
TO WORK FOR YOU”
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2. Introduction
Your communication skills can work for you or against you.
You will understand the choices available and how to utilize them to your advantage.
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3. Overview
Communication is more than just speaking; it’s intricate and complex
verbal
knowledge
nonverbal
attitide
Influence
relationship
setting
goals
values
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4. Topics of Discussion Understanding choices Items affecting choices
Skills competent communicators utilize
Factors that influence organizations
Participation in organizations
Function of organizations
Culture of organizations
Diversity of organizations
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5. List these skills in order of importance
Self-motivation
Work experience
Decision making
Teamwork
Oral communication
Leadership
Human relations
Problem solving
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6. Skills in Order of Importance
Oral communication
Self-motivation
Problem solving
Decision making
Leadership
Human relations
Teamwork
Work experience
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7. Understanding Choices
Verbal - spoken words
Hello
Nonverbal – any communication that is NOT a spoken word
A wave
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8. Items affecting choices
Roles
Norms
Standards
Self
Listener
Occasion
Task
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9. Competent communicators know:
Communications
Themselves
Others
The world around them
Reason and logic
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10. Communicators utilize
Knowledge
Analyze and interpret information
Make sound judgments
Reach decisions
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11. Communicators utilize
Attitude
Generally positive or negative / seldom neutral
Result of related experiences
Can be managed or changed
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12. Communicators utilize
Skills
Task
Relationship
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13. “Communication in Organizations”
Section 2
“Communication in Organizations”
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14. Factors that influence organizations
Organizations are influenced by their reason for existing. Organizations are either professional or social
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15. Participation
Know the people
Setting
Purpose
Role
Norms
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16. Function
Identity
Unity
Preservation
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17. Culture Structure Systems Values and beliefs Goals Environment
Social
Organizational
Social responsibility
Goals
Environment
Traditions
Heroes
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18. Diversity
It can provide both enrichment and conflict.
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19. What This Means
You make hundreds of communication choices every day. When you are aware of the components, you can make better choices and be more effective.
Increasing your skills can help with parents, friends, relationships, teachers and employers.
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