1. www.issa.int/ICT2015 Promoting excellence in social security www.issa.int Concluding remarks Hans-Horst Konkolewsky Secretary General International Social Security Association (ISSA) 14th International Conference on Information and Communication Technology in Social Security 2 – 4 September 2015 | Astana, Kazakhstan

2. Promoting excellence in social security www.issa.int Main outcomes Impressive conference in stunning Astana, Kazakhstan  50 countries, 75 institutions, 300 participants  World-class facilities and organization Valuable exchanges of experiences  Good practices… but also Risks & Challenges Broad consensus on key issues and the way forward  Increasing commonalities.  ISSA as a key collaboration platform 13/12/2015 2

3. Promoting excellence in social security www.issa.int ICT in Social Security: The key enabler ICT has become mission critical for social security administration and services. Increasing demands for good governance, high performance and service quality  …in the context of rapidly evolving dynamic Social security  …moving from classic support to integrated proactive measures New technologies have opened new doors  …and created very high expectations 3 International Conference on ICT in Social Security – Brasilia 2012

4. Promoting excellence in social security www.issa.int Key success factors Culture change is required for successful implementation  Within the institution – led by ICT-aware senior management - and in public at large. Bridging the evolution between existing and new systems is a challenge  Need strategic plan with phased implementation Successful ICT application requires:  Governance and support at the highest levels  Involvement of all social security business areas  Strong project management  Think strategically (the big picture) but implement gradually. Protection of personal data is critical (cyber-crime)  Requires cutting-edge expertise and comprehensive actions. 13/12/2015 4

5. Promoting excellence in social security www.issa.int ISSA roadmap for 2017-2019 Support member in the implementation of the extended set of ICT guidelines through the Center for Excellence New chapters on relevant ICT themes, such as Cloud computing and advanced analytics for social security. Revision of existing guidelines. Developing technical standards complementing the guidelines in collaboration with the industry, such as:  Standards for data exchange.  Reference architectures. Define a collaborative platform for exchange of reusable solutions for ISSA members. 5 International Conference on ICT in Social Security – Brasilia 2012