1. We provide web based benchmarking, process diagnostics and operational performance measurement solutions to help public and private sector organisations achieve excellence in their finance, human resources, technology and procurement functions. © 2009 Perform! World Limited. All Rights Reserved.

2. Web Based Benchmarking Tool for Current State Performance & Capability Maturity Assessment Helping you to Identify and Quantify Improvement Opportunities and… …providing a Powerful Catalyst for Change © 2009 Perform! World Limited. All Rights Reserved.

3. A strategic approach to benchmarking: A catalyst to drive action, change and innovation Introduces an evidence-based approach to evaluating performance and value-for-money Allows understanding of capability & maturity levels Informs decisions on the business case for investment Enables progress in realising benefits to be tracked Supports a mature relationship with stakeholders Strategic benchmarking is the mark of confident and determined leadership. © 2009 Perform! World Limited. All Rights Reserved.

4. Perform! Benchmark… Simple: web-based and easy to input data Quick: designed to deliver fast results Quality controlled: we validate and agree inputs Relevant: focused on what matters In-depth: providing detailed analysis of operations, technology and performance Action-oriented: setting a clear direction for change Aiming high: your road-map to ‘world-class’ performance © 2009 Perform! World Limited. All Rights Reserved.

5. HR Process Scope Performance Management Benefits Employee Records Case Management Relocations Exits Training Payroll HR Strategy HR IT Recruitment Human Resources Processes HR Reporting © 2009 Perform! World Limited. All Rights Reserved.

6. HR module – what it covers Manage LifecycleProcesses (examples)Systems and practices RecruitApplication handling Appointment Planning and strategy Records management System integration Automation Document management Self-service Workflow HR reporting DevelopSuccession planning Training administration ManagePerformance management Case management RewardPayroll management Benefits administration ExitLeavers Redundancies © 2009 Perform! World Limited. All Rights Reserved.

7. http://www.performbenchmark.com Web based secure access benchmarking tool… © 2009 Perform! World Limited. All Rights Reserved.

8. …with best practice questions to assess your organisation’s capabilities and level of maturity... © 2009 Perform! World Limited. All Rights Reserved.

9. ... analysing operational issues... © 2009 Perform! World Limited. All Rights Reserved.

10. ... capturing process level performance information... © 2009 Perform! World Limited. All Rights Reserved.

11. ... analysing process performance... © 2009 Perform! World Limited. All Rights Reserved.

12. ... charting technological maturity © 2009 Perform! World Limited. All Rights Reserved.

13. ...and use of enabling technologies © 2009 Perform! World Limited. All Rights Reserved.

14. The output We provide you with an executive summary and recommendations supported by detailed analysis which includes: Comparisons with other organisational models (eg shared services) Process cost as % total cost or total revenue Unit cost per transaction and productivity per FTE Non-value add, defects and rework levels SLA performance Automation levels and technology related costs Best practice capabilities and maturity profile (technology, process and people) System integration and enabling technologies profile © 2009 Perform! World Limited. All Rights Reserved.

15. A case study (local authority): Key findings and outcomes from the benchmarking exercise: HR process cost as % total cost was below average ERP just implemented – best practice questionnaire identified further technology improvement opportunities to close the performance gap a number of HR transactional areas were high cost eg payroll – analysis of best practice gaps & further detailed analysis should realise savings council likely to achieve average performance by implementing IT and process improvement opportunities identified during exercise due to limited scale, it would be necessary to adopt shared services with others to achieve world class performance © 2009 Perform! World Limited. All Rights Reserved.

16. Case study #1: four key measures Scale of opportunity for savings if achieved average or world class performance High HR transactional processing cost in a number of areas - potential area to target for savings Council could achieve average by implementing identified best practice IT and process changes Council could achieve world class by adopting shared services © 2009 Perform! World Limited. All Rights Reserved.

17. The above graphs show each organisation’s Payroll performance compared to average and upper quartile performance:- Payroll Cost as % Total Costs is well above average Payroll FTE per £500m Total Costs is mixed Payroll Cost per employee is well above average Average salary per Payroll FTE is well above average Case study #2: payroll metrics example (peer group) © 2009 Perform! World Limited. All Rights Reserved.

18. The above graphs show each organisation’s Payroll performance compared to average and upper quartile performance:- Cost per Payslip is well above average in most cases due to lack of economies of scale Payslips processed per FTE p.a. is below average in all cases due to lack of economies of scale running individual payroll Overall comment – due to the fact that each organisation is running its own payroll for a relatively small number of employees, all metrics are showing below average performance. They would benefit from creating a shared service for Payroll. Case study #2: payroll metrics example (peer group) © 2009 Perform! World Limited. All Rights Reserved.

19. How we help you As well as providing you with the report, we work with you to present the findings: We compare current state performance versus chosen benchmarks We help you understand your capabilities and level of maturity We help you validate and sense check the results We identify the key trends and messages with you We provide you with a balanced set of metrics to aid your decision-making We can add meaning to the results and help identify the next steps © 2009 Perform! World Limited. All Rights Reserved.

20. If you would like more information please contact Jonathan Russell Perform! World Limited jonathan@performworld.com jonathan@performworld.com Tel +44 (0) 141 4432687 Mobile: 07903 134709 Thank you © 2009 Perform! World Limited. All Rights Reserved.