1. e-Guidance in career development Innovatory solutions for inclusive and efficient eGuidance services Cristina Cogoi Coherence, Co-operation and Quality in Guidance and Counselling IAEVG International Conference 2009 05.06.2009, Jyväskylä (Finland)

2. The eGOS SERVICE Page 2 2 EGOS is a prototype service that will be enable to deliver guidance at a distance through different ICT-based tools hosted in an open source platform (multi-channel) Users will benefit of the e-guidance services from different access points A sample of guidance practitioners will be trained to use the system

3. eGOS MAIN AIMS Page 3 3 Improve citizens employability by reaching also those users that, for different reasons, wouldn’t be able to take benefit from traditional services Inclusive eGuidance Efficient eGuidance Reduction of management costs and procedures; Customisation of services on citizens needs; Practitioners capacity building System that can be adapted to different eGovernment services

4. Page 4 44 Inclusive e-Guidance Some key topics Customisation on users needs E-interactivity practitioner-final beneficiary Multi-channel delivery Capacity building of guidance practitioners in terms of guidance-related ICT competences; ability in understand what user can be followed at a distance or in a traditional way Integration ICT-based and traditional guidance

5. Page 5 5 Actors involved in the eGOS service People: practitioners, citizens Communities/associations: of citizens, youth, workers, disadvantaged people Stakeholders: governmental and local public agencies, interest groups Service owners: Small enterprises, information technology and content providers

6. PARTNERSHIP AND EC FUNDING PROGRAMME Page 6 6 The partnership 22 private and public organisations involved of 5 European countries (Bulgaria, Iceland, Italy, Romania, Spain). Different level of governance involved Prototype tested through 9 pilots different for level of governance and co-operation public- private or public-public in the traditional guidance services delivery  Promoted by the Arezzo Provincial Government (Italy)  Coordinated by Melius srl (Italy)  Core partners (developers of the prototype service) in charge with the future commercialisation of the service, also for other eGovernment purposes Totem srl (hardware) (Italy) Melius srl (contents) (Italy) Lynx srl (software) (Italy) MasterStudio srl (design&communication) (Italy)

7. Page 7 7  Tester, evaluator and trainer partners  O.R.So. Cooperative  Gi.O.C. Youth Association  Studio Progetto 2 Social Cooperative  E.N.A.P. Training organisation  City Hall of Iasi  The East Iceland Knowledge Network  Municipality of Hafnarfjordur  The Research Liaison Office of the University of Iceland  Jaén Provincial Government  FAFFE – Andalusian Foundation for Training and Employment  Jaén Chamber of Commerce  FEJIDIF/COCEMFE Provicial Asociation in Jaén of People with Disabilities  Vila-Real City Council  SAITC - The State Agency for Information Technology and Communications  Znanie Association Sofia  iCentres Association  POLYMETIS srl ITALY ROMANIA ICELAND SPAIN BULGARIA

8. Page 8 8 The funding programme The eGOS project started in November 2008 and it will finish in October 2011 It is co-funded by the European Commission under the ICT Policy Support Programme (ICT PSP) as part of the Competitiveness and Framework Programme

9. Page 9 9 at about 4.800 users at about 4.800 users reached by the e-guidance services during the pilots length Impact in a short term In 2 years of testing from December 2009 9 pilots in 5 European countries at about 45-50 guidance practitioners at about 45-50 guidance practitioners will be trained

10. Page 10 10 Sustainable models According to the i2010 strategy Member States should provide sustainable models for inclusive public services eGOS will offer 9 different models Framed according to different levels of governance of the educational and vocational guidance systems. Terms of reference for public bodies interested in the service and finding how similar situations have been faced and problems solved Commercialisation of the service

11. Page 11 11 “SOPHISTICATED” E-GUIDANCE ACTIVITIES 4 levels of delivery according to their sophistication level IN ALL PARTNER COUNTRIES 1. Information on educational and vocational issues, also to cross-border mobility 2. Advice to educational and vocational issues, also to cross-border mobility. 3. Counselling on educational and vocational issues

12. Page 12 12 ONLY IN ITALY 4. Vocational guidance specialised actions Specialised guidance actions will be framed into 3 main e-guidance interventions: Group counselling for the active job search Skills assessment paths Tutoring and support paths to employability for people with more difficulties

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14. Page 14 14 USERS ACCESSIBILITY TO PUBLIC SERVICES WISP Contents, ICT-tools Users’ access from the their home pc through Internet  Users’ access from an EG kiosk  Users’ access from an EG station within a partner or associated centre  e-practitioner delivering guidance services from his/her EG station in another country (i.e. Romania) e-practitioner delivering guidance services from his/her EG station in one country (i.e. Italy)