1. Don’t be rushed, don’t be hushed Geoffrey Rendle Haringey CAB Research & Campaigns geoffrey.rendle AT haringeycabx.org.uk Presentation for Neighbourhood Watches, 15 October 2015

2. Research & Campaigns at the CAB – Why??? Twin aims of Citizens advice service Free, confidential, impartial advice for members of the public Research & campaigns – Clients for whom we can’t find proper redress – Common problems (locally or nationally) – … call for a campaigning approach

3. Advice to the public at Haringey CAB as at October 2015 – check website for up-to-date info Drop ins at: Turnpike Lane Mon 10-12 and 2-4, Fri 10-12 TottenhamTues 10-12 and 2-4, Thur 10-12 Also at five health centres … … and seven children’s centres Also telephone Adviceline: 03444 889626 Details at www.haringeycabx.org.ukwww.haringeycabx.org.uk

4. Don’t be hushed?? Only 5% of people who have been scammed report the scam Encourage people to report scams: – Can sometimes benefit them – Help prevent others falling for the same trick

5. Resources on our website (1) www.citizensadvice.org.uk Common scams Scams are schemes to con you out of your money. Car matching and electricity meter scams and fake lotteries are just some of the most common tricks that scammers try. Premium-rate prize draw scams Common premium-rate prize draw scams used through phone calls, text and email and how to protect yourself against them.

6. Resources on our website (2) Stopping someone vulnerable from being scammed Signs to watch out for if you are a carer, relative, friend or neighbour of someone who is vulnerable to scams because they have a mental health or learning difficulty or are older, and what you can do to try and avoid it happening. How to report a scam Reporting scams to Action Fraud, Trading Standards or Phonepay Plus. How to spot a scam How to spot a scam arriving by post, phone call, text message, email or from someone on your doorstep when you are not expecting them.

7. Resources on our website (3) Avoiding insurance and warranty scams - mobile phones and satellite TV Protecting your personal and financial information from scams If you've been offered a gadget to save money on energy bills Timeshare – Top Tips Financial scams

8. Bringing the message home Scam spotting quiz Avoiding share scams - FCA video

10. Those online resources again www.citizensadvice.org.uk www.haringeycabx.org.uk geoffrey.rendle AT haringeycabx.org.uk (replace AT with the @ sign)