2. 7 Service Information and Work Orders Chapter

3. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Objectives After studying this chapter, you will be able to: Describe the different types of service information. Find and use the service manual index and contents sections. Explain the different kinds of information and illustrations used in service literature.

4. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Objectives Describe three basic types of troubleshooting charts found in service literature. Explain how to use computer-based service information. Correctly answer ASE certification test questions concerning service information.

5. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Manuals Detail how to repair vehicle Contain for each vehicle model –Step-by-step procedures –Specifications –Diagrams –Exploded part illustrations –Troubleshooting charts Also called shop manuals

6. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Manual Types Manufacturer's manuals –Factory manuals produced for each specific vehicle by manufacturer in given model year Specialized manuals –Cover only specific repair areas or sections General repair manuals –Published by companies other than manufacturer –Include Mitchell, Motor, and Chilton manuals –Not as detailed

7. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Manual Sections (Honda)

8. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. The Vehicle Identification Number (VIN) (Subaru)

9. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Manual Sections (Cont.) Repair sections cover vehicle’s major systems –How to recognize and diagnose problems –How to inspect, test, and repair each system –Any special tools needed

10. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Manual Illustrations How to measure part wear How to install part Exploded views Disassembled views Essential for understanding procedures and specifications (Toyota)

11. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Manual Diagrams Use when diagnosing/repairing –Electrical circuits –Vacuum hoses –Hydraulic circuits Represent how wires, hoses, passages, and parts fit together

12. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Manual Diagrams (Cont.) (Toyota)

13. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Manual Abbreviations This textbook uses only universally accepted auto manual abbreviations –No manufacturer specific Explained when first introduced Explained in chart in front or back of manual

14. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Diagnostic Charts Also known as troubleshooting charts –Use for finding and correcting problems Types –Tree –Block –Illustrated –Component location

15. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Tree Diagnosis Chart

16. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Block Diagnosis Chart (Ford)

17. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Illustrated Diagnosis Chart

18. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Component Location Chart (Chevrolet)

19. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Using a Service Manual Locate proper manual Turn first to table of contents or index Use page listings at start of each repair section Read procedures carefully Study illustrations closely

20. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Service Publications Owner’s manual –Aids purchaser of new vehicle with basic vehicle issues Flat-rate manual –Lists flat-rate times for repairs Technical bulletin –Helps technician stay up-to-date

21. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Technical Assistance Hotlines Allow technicians to speak directly to specially trained support personnel Advantages –Extensive knowledge of products –Advanced troubleshooting and service information –Can help solve difficult problems

22. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Computer-Based Service Information Computers store information –Repair procedures –Repair illustrations –Part prices –Labor times –Safety rules –Troubleshooting charts –Diagnostic trouble code charts –Business software for billing and ordering parts

23. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Online Services Various services allow technician to access technical information using Internet Search engines –Access multiple sources on topic –Learn about common issues –Find help with difficult diagnosis –Learn about recalls –Access training

24. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. International Automotive Technicians Network (iATN)

25. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Work Orders Also known as repair order or shop ticket –Use to record information about vehicle being serviced –Initiated by shop service writer or manager Customer information Vehicle information Written description of problems or symptoms Work authorization (signature)

26. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Work Orders (Cont.) Technician –Uses information as starting point –Records services or repairs completed –Lists flat rates or actual time of repairs –Calculates total labor charge –Calculates total parts charges –Calculates tax rates –Provides final cost of repairs