1. Quality Jobs Start WITH FORD OEM SERVICE INFORMATION available online at www.motorcraftservice.com
1.1

2. FORD ONLINE SERVICE INFORMATION

3. FORD ONLINE SERVICE INFORMATION
Workshop Manuals
Wiring Diagrams
Body Repair Manuals
Web-Based Training and Classroom Student Guides
Diagnostic Tool Information
Key Code Information
AVAILABLE INFORMATION
1994 – Current Service Publications
Technical Service Bulletins (TSB)
Owner Information
Reprogramming & Initialization
Tools & Equipment

4. Instructional Design Process:
Products:
Specialty Training
Web
Classroom Materials
New Model Web
New Vehicles Web Technical Overview
Fix-it Right Web
Service Bulletins, Field Svc Action, Warranty Improvement

5. Ford Technical Training
Electrical Systems
Gasoline Engine Performance
Gasoline Engine Repair
Diesel Engine Performance
Diesel Engine Repair
Climate Control
Manual Transmission & Driveline
Automatic Transmission
Steering & Suspension
Brakes
Commercial Brakes
Alternative Fuel
New Model Courses
Performance Improvement Training
Fix-It-Right-The-First-Time
Pre-Delivery Inspection
Automotive Fundamentals

6. Courses Listed in the Recommended Order

7. Ford Technical Training
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14. Ford Technical Training
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15. Web Class Demonstration

16. Web Class Demonstration

17. Certificate of Completion
Joe the Plummer

18. Ford Technical Training
Over 120 Unique Web Courses
Over 20 Unique Classroom Course Student Guides
ASE Test results show that Ford and Lincoln Mercury technicians pass certification tests at a double digit rate over other OE and Aftermarket Technicians

19. Questions?

20. FORD ONLINE SERVICE INFORMATION

21. FORD ONLINE SERVICE INFORMATION

22. FORD ONLINE SERVICE INFORMATION

23. Ford Technical Training
Simple Knowledge (Basic) to Complex Skills (Advanced) Training Grouped into Curriculums by Technician Specialty
Over 120 Unique Web Courses
Over 20 Classroom Course Student Guides
ASE Test results show that Ford and Lincoln Mercury technicians pass certification tests at a double digit rate over other OE and Aftermarket Technicians