1. Customer Equipment “The Effects on the HFC Plant” A L&D Perspective Ryan Gerberich & Scott Baker

2. Sources of Noise ?

4. Effects of Noise Outages Tiling picture No picture Slow internet Robotized voice Dropped calls

5. Effects of Noise Accumulation of noise back to the node

6. Teaching how to combat noise!!!

7. Building Value Explain the importance of correcting noise related issues

8. Quick Facts Most labor intensive part of the network Costliest part of the network ~ 3 times more footage Seven out of ten service calls are generated by problems at the drop

9. Drop System Ingress Mitigation Program (DSIMP)

10. THE 5 STEPS TO DSIMP

11. Ask the customer to turn on all appliances including TV,VCR,DVD -the more equipment they turn on, the better. Step #1

12. Plug the customers drop into your meter and check the 5 to 42 mHz return “Upstream Spectrum” - 30 dBmV is our benchmark We are looking for ingress energy to be lower than - 30 dBmV. Step #2

13. Forward and return scans must be made. Tiling can be caused by unwanted energy under forward carriers also. Step #3

14. Peak Hold- We use this function to catch fast moving transient noise. Step #3

15. Divide and conquer Step #4

16. Verify individual outlets and educate the customer Step #5

17. Real hands-on experience Mobil DSIMP Training Lab

18. Mobil DSIMP Training Lab

19. Mobil DSIMP Training Lab

20. Mobil DSIMP Training Lab Qam Generator CSO and CTB Generator Ghosting White Noise HD Antenna Hum Bar Low Level Attenuator Flux Capacitor (88mph)

21. Mobil DSIMP Training Lab

22. Mobil DSIMP Training Lab

23. Mobil DSIMP Training Lab

24. Questions?

25. Thank You Keith Boyd, Bryan Saylor, Kris Sharp TVC COMMUNICATIONS And special thanks to: