1. North Shore Community College The Evolution of a Digital Campus Gary Ham – Chief Information Officer gham@northshore.edu Janice Forsstrom – VP of Finance/Administration jforsstr@northshore.edu

2. North Shore Background One of 15 public Community Colleges in Massachusetts – 4 campus locations 6400 credit students (3500 FTE) 2500+ non-credit students 100+ programs of study –Career & Liberal Arts Transfer –Technical Training

3. Strategic Direction

4. What We Wanted ( Spring 2000) Integrated Email and Learning Mgmt. System Provide better learning resources, faculty and student services - and acceptance of Web as the way we deliver services 24 x 7 access to teaching and learning services Cure inefficiencies and streamline processes –Cure the inefficient registration process –Automate processes –Reduce mailing costs –Reduce back-office support –Redefine outdated policies –Advising - remove the barrier & highlight the benefits

5. ROI Tangibles Self Service Model Results (Faculty/Student Services) Student schedules no longer mailed Online Web Admissions – 30+ per day Web Recruit - 100% electronic - new initiative Online registrations 82%+ 5 semesters in a row – credit card payment Non-credit student services integrated into portal Faculty obtain class rosters, schedules and enter grades online as SOP Significantly reduced postal mail due to communication enhancements through portal, email, & web services Advising - Online Degree Audit available to students Dynamic account generations (no manual account maint.) with single sign on In-house 24 x 7 services and consolidated helpdesk Integrated and more efficient LMS support Access to course resource areas – available for every course including email distribution lists for every class. Personal Web Space – used to support curriculum

6. Investment & Return In house support and self-service savings (FY02-04) $741,875 Less Campus Portal, Web Service, and Academic Support costs (FY02-04) -$589,783 Net Return on Investment $152,092

7. Portal Model Admin Apps Process/Wkflow Infrastructure ` People Typical IS Model Web Admin Apps Email Instruct Apps Admin Apps Content Mgmt.

8. Student & Faculty Services Student Services Single Sign-On Web Services: Registration, payment, FA Transcripts, grades, schedules, degree evaluation, etc. Access LMS Email, Calendar & Groups Dynamic Accounts & Self- activation Targeted Announcements Personal Web space with toolsets Course Resource Areas for Every Class: Threaded discussion Class chat Class links Faculty Services Single Sign-On Web Services: Advising information Enter grades, schedules, class lists Access LMS Email, Calendar & Groups Dynamic Accounts & Self- activation Targeted Announcements Personal Web space with toolsets Course Resource Areas for every class: Threaded discussion Class chat Editable area for class links Automatic email distribution lists

9. Usage Rates

10. Newer Services Intranet development and expansion Informational areas for all departments New administrative toolsets: Internally written Room Reservation System that communicates with SCT Banner system Paperless Federal Work Study program Paperless Media Request process Publication (content management) tools that dynamically update the NSCC public web site Personal Web Space with wysiwig web based tools developed for all faculty, staff and students

11. Intangibles College culture has changed and expects better service Student satisfaction has increased Increased efficiencies and effectiveness Scalable base for additional services Increased adoption of technology by faculty Communication is continually increasing

12. Summary Ease of use that led to High utilization rates and adoption was a key factor in our successes to date Project was designed to provide an integrated building path for enhancing communication (academic and administrative), instructional support and redesigning services Data collected from surveys, usage rates, requests from users for additional services and overall satisfaction has proved its value as a good business model for NSCC

13. Resources http://pyramid.northshore.edu Overview and documentation of our portal implementation http://myweb.northshore.edu/users/gham/syllabus2003 This PowerPoint presentation Portal interactive overview ROI spreadsheet