1. RiO Course Booking & Review Process
Start
Mgr / Delegate to Complete Form
RiO Course Booking & Review Process
Request Received
Has
Request Form Been Completed No
Record Mgr & Delegate Details
Send Training Application Form
Yes
Record Detail on Waiting List
Identify Course Required
Inform Delegate No Is
There a
Course Scheduled
In Next 2
Weeks
Can
Course be Scheduled
In Next 2
Weeks
Review Waiting List
Review Trainer Availability
Inform Delegate & Mgr of DNA / DNC No
Yes
Schedule Course
Yes
Inform Delegate of Course Date
Record Detail on Schedule Is
Date
Suitable
Inform Delegate they are on Waiting List & will be notified of next scheduled course No
Yes
Review Attendance Register Is
Delegate on Register
Add Delegate Details
Add New Course Date No
Yes
Amend Course Date & Add Note
Remove from Waiting List
Send Confirmation to Delegate & Copy Mgr Is
it Time to Deliver Training No
Yes
Deliver Training Course
Did
Delegate
Attend / Complete
Record Detail (DNA / DNC) on Attendance Register No
Yes 1
Process Continued……. 2
Produced Ver: 1.1

2. RiO Course Booking & Review Process (Continued)1 2
RiO Course Booking & Review Process (Continued)
Inform RA & AST of Delegate Attendance
Check Attendance Register for Delegate Is
Delegate on Register
Add Delegate to Register No
Yes
Record Detail / Grade on Attendance Register
Was Grade
≤ 1
Identify Training Needs of Delegate
/ Inform Manager
Yes No
Record Attendance / Grade on Schedule
Complete Course Summary
Implement Changes to Training Course Plan
Review Course Feedback
Are
Any Changes required to the Course Content
Yes
Review Course Content
Update Training Delivery Matrix No
Ensure Course Material Up-to-date Is
it Time to Produce a Monthly Report No
Start
Yes
Produce Report
(No. Delegates, DNA’s, Grades)
Distribute Report
(Rio Project, HR, WfP, Med Staffing)
End
Produced Ver: 1.1

3. Email to Manager & Delegate Confirming Course
INSERT Name,
I would like to confirm you have been booked onto the following course. In order to receive a Smart Card you will also need to complete a RA01 (Registering Authority Form). This can be done on the day of training but you will need to bring with you either your Passport, Photo Driving Licence or Birth Cert and 2 documents confirming your current address e.g. Council Tax / Gas Bill etc. Please also have available your National Insurance Number.
Course Title: 
Date (s): 
Time: 9:15am to 4:30pm finishing at 1:00pm on the second day
Duration:  days
Location: Stour, Langdon Hospital, Exeter Road, Dawlish, EX7 0NR
Larkby, Victoria Park Road, Exeter, EX2 4NU,
Additional Info
Tea and coffee is provided throughout the day and there is a canteen on site where lunch may be purchased / however there is NO food vending facility Larkby.
There is NO Parking at Larkby, you are advised to park at the RD&E site and walk to the Larkby office, this is approximately a 10 minute walk. Parking charges are currently set at £8.00 and are only payable in cash.
If you have any question or problems please contact the RiO Project Team on
I hope this helps and if there are any problems please let me know.
Regards
INSERT Signature
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4. Email to Manager & Delegate Informing of DNA / DNC
INSERT Mgr Name,
I would like to confirm that INSERT Delegate Name did not Attend / Complete the following training course.
Course Title: 
Date (s): 
Time: 9:15am to 4:30pm
Duration:  days
Location: Stour, Langdon Hospital, Exeter Road, Dawlish, EX7 0NR
Larkby, Victoria Park Road, Exeter, EX2 4NU
Additional Info
Completion of this course is mandatory in order to receive a Smartcard and thereby access Client ‘s/ Patient’s records.
The delegate’s details have once again been added to our waiting list, you will both be notified when the next appropriate course is scheduled.
If this training is no longer required please notify me immediately and the delegates details will be removed from our waiting list.
Please remember that under No circumstances should Smartcards be shared for accessing and recording information on Trust IT systems. Any sharing of Smartcards will be considered a serious breach of Trust Policy and doing so will result in disciplinary action.
Regards
INSERT Signature
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5. Email to Manager Informing Delegate Competency
INSERT Mgr Name,
I would like to confirm that INSERT Delegate Name attended the following training course.
Course Title: 
Date (s): 
Time: 9:15am to 4:30pm
Duration:  days
Location: Stour, Langdon Hospital, Exeter Road, Dawlish, EX7 0NR
Larkby, Victoria Park Road, Exeter, EX2 4NU
Additional Info
It was observed during the training that INSERT Name:
Observation 1
Observation 2
Observation 3
We aim to provide support to delegates during the training and as a part of this continued process often discuss some actions that could be undertaken in order to improve competency.
I hope this information is of use and valuable to you in agreeing the necessary action required to improve INSERT Name competency when using RiO.
Regards
INSERT Signature
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6. Copy of RiO Training Request Form
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