1. Georgia Department of Human Services Insert Presentation Name Presenter: Presentation to: Date: Georgia Department of Human Services Georgia Division of Child Support Services (DCSS) Presenter: Tanguler Gray, Child Support Director Presentation to: DHS Board Members Date: October 21, 2015

2. 2 Vision, Mission and Core Values Vision Stronger Families for a Stronger Georgia. Mission Strengthen Georgia by providing Individuals and Families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Core Values Provide access to resources that offer support and empower Georgians and their families. Deliver services professionally and treat all clients with dignity and respect. Manage business operations effectively and efficiently by aligning resources across the agency. Promote accountability, transparency and quality in all services we deliver and programs we administer. Develop our employees at all levels of the agency.

3. 3 Table of Contents Audit & IncentivesSlide 4 LocateSlide 5 Paternity EstablishmentSlide 6 Court Order EstablishmentSlide 7 Enforcement – Current SupportSlide 8 Enforcement – ArrearsSlide 9 Financial – Undistributed CollectionsSlide 10 Georgia National Rankings Slide 11 QuestionsSlide 12

4. Audit & Incentives Georgia Department of Human Services Locate Automated Interfaces and Manual Searches are performed to locate Non-Custodial Parents Locate Automated Interfaces and Manual Searches are performed to locate Non-Custodial Parents Paternity Establishment DNA Paternity Test Paternity Establishment DNA Paternity Test Intake Applications Walk-ins Mail On-line Portal IV-A Referrals Foster Care Referrals Intake Applications Walk-ins Mail On-line Portal IV-A Referrals Foster Care Referrals Enforcement Administrative and Judicial Actions are taken to collect delinquent payments (drivers license suspension, passport denial, tax intercept, lottery winning intercept) etc. Enforcement Administrative and Judicial Actions are taken to collect delinquent payments (drivers license suspension, passport denial, tax intercept, lottery winning intercept) etc. Court Order Establishment Financial Support, Medical Support. Process service (Sherriff or private process server) Court Order Establishment Financial Support, Medical Support. Process service (Sherriff or private process server) Financial Centralized Payment Processing by the Family Support Registry (FSR) Financial Centralized Payment Processing by the Family Support Registry (FSR) Review & Modification Administrative and/or Judicial Review of court orders that are 36 months old or older for possible modification of support amount. Review & Modification Administrative and/or Judicial Review of court orders that are 36 months old or older for possible modification of support amount. Outreach Programs DCSS has partnered with other government and community agencies to develop a comprehensive network of services to increase child support collections. Outreach Programs DCSS has partnered with other government and community agencies to develop a comprehensive network of services to increase child support collections. The Federal Child Support Enforcement Program puts children first by implementation of an incentive funding formula which is performance based, encouraging improved program outcomes. In order to insure equity, each State undergoes an audit each year on the items used to calculate the incentives. Payment of incentives is contingent on a State’s data being determined complete and reliable by Federal auditors. The Federal Child Support Enforcement Program puts children first by implementation of an incentive funding formula which is performance based, encouraging improved program outcomes. In order to insure equity, each State undergoes an audit each year on the items used to calculate the incentives. Payment of incentives is contingent on a State’s data being determined complete and reliable by Federal auditors. 4

5. Locate – State Key Performance Indicator Georgia Department of Human Services DHS FEDERAL FY15 GOAL = 2.5% 5 FFYOctNovDecJanFebMarAprMayJunJulAugSep FFY 12 Case Count 14,44314,16914,19513,98514,18114,77114,92815,65616,63016,42116,65116,426 FFY 12 Performance 3.57%3.50%3.51%3.46%3.51%3.66%3.71%3.91%4.15%4.10%4.18%4.15% FFY 13 Case Count 7,95017,03516,94116,73914,91514,70314,12413,79713,84313,68413,15312,680 FFY 13 Performance 1.94%4.16%4.14%4.08%3.80%3.75%3.61%3.53%3.54%3.51%3.38%3.26% FFY 14 Case Count 12,93212,58312,19811,74411,72311,75111,728 10,55810,25710,14710,040 FFY 14 Performance 3.32%3.23%3.13%3.01%3.00% 2.98%2.97%2.67%2.59%2.56%2.53% FFY 15 Case Count 9,9159,9939,92910,30010,75211,56811,46210,39210,66110,82311,21910,783 FFY 15 Performance 2.49%2.51%2.49%2.58%2.70%2.89%2.86%2.56%2.65%2.68%2.78%2.66%

6. Paternity Establishment – Federal Key Performance Indicator Georgia Department of Human Services FEDERAL FY15 STATEWIDE PEP BENCHMARK = 90% 6 FFYAreaOctNovDecJanFebMarAprMayJunJulAugSep FFY 12Statewide PEP5.94%14.30%21.38%28.46%36.99%46.21%52.13%61.72%70.61%77.01%83.51%96.53% FFY 12IV-D PEP89.97%90.81%92.09%93.05%94.08%95.19%96.17%97.27%98.33%99.44%100.63%101.65% FFY 13Statewide PEP7.24%11.25%19.30%29.03%35.37%44.09%51.34%59.81%65.75%73.01%83.26%97.15% FFY 13IV-D PEP92.59%93.61%94.56%95.63%96.51%97.27%98.24% 99.78%100.71%101.52%102.46% FFY 14Statewide PEP7.70%11.98%19.49%25.29%33.44%40.82%50.44%58.75%62.16%70.58%83.88%92.84% FFY 14IV-D PEP94.42%95.15%96.14%96.65%97.45%98.43%99.36%100.33%101.23%102.24%103.04%103.97% FFY 15Statewide PEP4.91%10.02%14.21%22.63%30.74%38.84%46.47%52.88%60.61%70.69%78.16%87.25% FFY 15IV-D PEP94.58%95.23%95.97%96.66%97.38%98.19%98.93%99.59%100.56%101.34%102.24%103.13%

7. Court Order Establishment – Federal Key Performance Indicator Georgia Department of Human Services DHS FEDERAL FY15 GOAL = 92% FEDERAL BENCHMARK = 80% 7 FFYOctNovDecJanFebMarAprMayJunJulAugSep FFY 1283.46%83.54%83.76%84.01%84.09%84.61%85.01%85.41%85.43%85.44%86.00%86.59% FFY 1386.87%87.05%87.42%87.76%88.08%88.47%88.72%88.99%89.14%84.76%85.98%87.03% FFY 1487.33%87.84%88.32%88.81%89.03%89.19%89.16%89.12%89.20%89.16%89.25%89.36% FFY 1589.47%89.61%89.71%89.82%89.85%89.88%89.91%89.94%89.80%89.71%89.57%89.62%

8. Enforcement – Current Support – Federal Key Performance Indicator Georgia Department of Human Services 8 FFYOctNovDecJanFebMarAprMayJunJulAugSep FFY 1260.38%60.67%60.69%60.91%60.98%61.17%61.37%61.53%61.51%61.53%61.82%61.67% FFY 1362.90%61.60%61.55%61.36%61.07% 61.44%61.51%61.40%61.54%61.47%61.48% FFY 1461.93%60.90%61.18%60.55%60.33%60.74%60.83%60.77%60.85%60.89%60.83%60.90% FFY 1561.67%60.01%61.04%60.39%60.38%60.86%61.04%60.99%61.17%61.21%61.27%61.29% DHS FEDERAL FY15 GOAL = 63% FEDERAL BENCHMARK = 80%

9. Enforcement – Arrears - Federal Key Performance Indicator Georgia Department of Human Services 9 FFYOctNovDecJanFebMarAprMayJunJulAugSep FFY 1231.46%39.77%45.01%48.39%53.17%57.03%59.29%61.42%63.07%64.25%65.97%66.44% FFY 1335.53%41.81%46.31%49.80%52.54%56.47%59.17%61.32%62.60%64.15%64.97%65.87% FFY 1433.13%38.61%46.31%49.66%52.68%57.21%63.06%61.35%62.83%63.99%64.81%65.19% FFY 1532.58%38.16%46.81%49.33%52.52%57.31%59.60%61.24%62.76%63.93%64.83%65.73% DHS FEDERAL FY15 GOAL = 70% FEDERAL BENCHMARK = 80%

10. Financial – Undistributed Collections – Federal Key Performance Indicator Georgia Department of Human Services 10 DHS FEDERAL FY15 GOAL = 0.80% FEDERAL BENCHMARK = 0.80% FFYOctoberNovemberDecemberJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptember FFY 1211.44%4.65%2.04%1.52%6.46%5.21%3.15%3.11%2.04%1.75%1.17%0.79% FFY 138.21%3.59%2.05%1.27%3.06%5.88%3.05%2.86%2.10%1.74%1.32%0.77% FFY 147.11%3.45%1.72%0.90%2.88%5.16%2.74%2.57%1.60%1.31%1.03%0.64% FFY 155.49%2.52%1.25% 0.73% 3.88%4.46%2.75%2.74%1.68%1.33%1.01%0.51%

11. Georgia Distributed Collections National Rankings 11 FFY CASES OPEN AT THE END OF THE FFY RANKING DISTRIBUTED COLLECTIONS RANKING STATEWIDE PEP RANKING % OF CASES WITH ORDERS RANKING % OF CURRENT COLLECTIONS RANKING % OF ARREARAGE CASE RANKING COST EFFECTIVENESS RATIO RANKING FFY12394,80911$647,282,1391196.53%1386.59%1961.67%2766.44%146.8311 FFY13388,64911$646,823,2631297.15%1187.03%1861.48%3165.87%156.4713 FFY14396,64010$658,549,8021094.15%1889.36%1360.90%3365.19%187.658

12. Conclusion 12 Questions?