1. 1 Performance Management Report Service Group: Provide Police Services Team Leader: Major Ophus Robertson Team Members: Lieutenant Jensen Lieutenant Cox Lieutenant Skyrm ORS National Institutes of Health Date: 14 January 2005

2. 2 Table of Contents Main Presentation PM Template ……………………………….……………………… 3 Relationships…………………………………………………………3 Customer Perspective……………………….…………………… 5 Internal Business Process Perspective………………………… 10 Learning and Growth Perspective……………………………………………………. 12 Financial Perspective……………………………………… 14 Conclusions and Recommendations……………………………….. 16 Appendices………………………………………………………………....19

3. 3

4. 4 Relationships

5. 5 Customer Perspective

6. 6

7. 7 C1. Decrease the probability of weapons of mass destruction entering the NIH campus C1a.Number of patrol hours & post assignments per month FY03: (Data not available for 03) FY 04: Average of 6,700 (1) hours per month (1) (excluding OT; Note- OT varies with code levels and special assignments; OT was minimized this year due to no code orange, and fewer “special” assignments.) C1b. K-9 hrs on vehicle inspection and building scans per month FY 03: (Data not available for 03) FY 04: 544 hours per month ( 8 teams each at 17- 20 hours per week)

8. 8 Customer Perspective (cont.)

9. 9 C2. Implement security strategies to protect people and property while achieving a balance between strict security and an open campus C2a.Number of patrol hours per month FY03 (Data Not available for 03) FY 04 Average of 6,700 Hours per month C2b. Number of criminal investigation hours per month FY03: (Data not available for 03) FY04: Avg. of 836 hours of criminal investigations activity per month FY04: Avg. of 16-17 Criminal Investigations initiated per month C2c. Number of calls for service fielded (thefts, trespassers, lock-out relief) FY03: (Data not available for 03) FY04: Avg. of 2,300+ calls for police dispatch fielded per month

10. 10 Internal Process Perspective

11. 11 IB1. Achieve further reduction in thefts on the NIH campus IB1a. Uniform crime reporting statistics (Thefts) FY02 : Oct 01-Sept 02 = 212 FY03: Oct 02- Sept 03 = 170 FY04: Oct 03- Sept 04 = 156

12. 12 Learning & Growth

13. 13 LG1. Increase Knowledge Skills and Abilities of police officers LG1a. % of police officers completing mandated in-service training 97% completed for most topics 45% for legal updates 30% for Defense tactics training 75% for ASP LG1b. % of officer qualified at range with issued weapon 98% completed for all types of issued weapons * Note: 2% of officers on extended leave and are required to qualify upon their return LG1c. % officer qualified in “soft skills” (i.e. medical, EEO, Ethics) 97% of officers complete for First Aid and CPR 100% complete for EMT (for whom EMT is a required skill) 97% fof officers or Ethics and Computer Awareness Percent completed for Ethics training = not available

14. 14 Financial Measures

15. 15 F1. Minimize unit costs to Provide Police Services of NIH F1a. Cost per Police Response…… TBD (was working with Scott Marchand to develop; will work with new budget analyst) F1.b. Cost per Investigation hour…………$26.11

16. 16 Conclusions / Initiatives

17. 17 What improvements have we made toward accomplishing our objectives? Implemented manning of all vehicle entrances by sworn officers at random intervals Shifted K-9 focus from patrolling to vehicle and building scans Increased covert surveillance activities Implemented one inspection point for all commercial vehicles during peak hours Increased perimeter patrols Initiated development of Hazmat Response Team

18. 18 Future Improvements Continue Mapping Our Available Force to the most sensitive areas Emphasize skill training for each member of the force Provide Input on IDP tasks for each officer Develop best manning strategy for new perimeter security requirements - Visitor Gateway - Gate control and access security at vehicle entrances - Building patrol and special assignment security ( CCR, CVI, others)

19. 19 Appendices

20. 20 Appendices Appendix Page 2 of template………………………….………………………………. 22 Customer Perspective C1a: Avg Number of Patrol Hours /post assignments per month…23 C1b: Avg Number of K-9 hrs on vehicle inspection and building scans per month……………………………………………………………………………23 C2a: Number of patrol hours per month………………………………23 C2b: Number of Criminal investigations/ hours per month………….23 C2c: Number of Calls for Service Fielded per month…………..……23 C3a: Trail audit on customer satisfaction with police services………23 Internal Business Process Perspective IB1a: Uniform Crime Reporting Statistics…………………………….23 IB2a: # of guards trained……………………………………………….23 IB2b: Self-assessment ratings of how well police/guards work as team..25

21. 21 Page 3 of Template…………………………………………………………………………24 Learning and Growth Perspective LG1a: Percent of Police Officers completing in-service training…………………25 LG1b: Percent of officers qualified at range with issued weapon………………..25 LG1c: Percent of officers qualified in soft skills……………………………………25 LG2a: # of new technology tools acquired ………………………………………….25 LG2b. Dollars spent for new technology……………………………………………..25 Financial Perspective F1a: Unit Cost for Police Response………………………………………………….25 F1b: Unit Cost for Investigation……………………………………………………….25 Appendices (con’t)

22. 22 PMP- page 2

23. 23 Measures - Police Operations C1a.Number of patrol hours & post assignments per month 6,700 hours per month (excluding OT) C1b. K-9 hrs on vehicle inspection and building scans per month 544 hours per month ( 8 teams each at 17- 20 hours per week C2a.Number of patrol hours per month Average of 6,700 Hours per month C2b. Number of criminal investigation hours per month Avg. of 836 hours of criminal investigations activity per month Avg. of 16-17 Criminal Investigations initiated per month C2c. Number of calls for service fielded (thefts, trespassers, lock-out relief) Avg. of 2,300+ calls for police dispatch fielded per month IB1a. Uniform crime reporting statistics (Thefts) Oct 01-Sept 02 = 212 Oct 02- Sept 03 = 170 Oct 03- Sept 04 = 156 IB2a. # of Guards Trained 70% of Guards Trained

24. 24 PMP- page 3

25. 25 Measures - Police Operations IB2b. Self Assessments – on hold pending taskings from climate survey LG1a. % of police officers completing mandated in-service training 97% completed for most topics 45% for legal updates 30% for Defense tactics training 75% for ASP LG1b. % of officer qualified at range with issued weapon 98% completed for all types of issued weapons LG1c. % officer qualified in “soft skills” (i.e. medical, EEO, Ethics)Cost 97% complete for First Aid and CPR 100% complete for EMT 97% for Ethics and Computer Awareness Percent completed for Ethics training = not available LG2a. # of new technology tools acquired 3 new systems ( FIETC online; TMS, IKE) LG2b. Dollars spent on new technologies $18,000 F1a. Unit Costs -Police Response – working with budget analyst -Investigation Hr. = $ 26.11