1. UI OPERATIONS IN SOUTH DAKOTA THAT POSITIVELY IMPACT BTQ STANDARDS

2. Facts of UI operation  Seasonal workflow  Unemployment rate in 2007 – 3.0%  19,147 UI claims in 2007  Population of SD – 754,844  File by Internet or phone  10 Customer Service Representatives - 4 Adjudicators  Benefit and Interstate of 14 staff  WBA $285 MBA $7410  UI Trust Fund 19 Million

3. Recent UI History/Events in SD  Established UI Call Center in 2000  Began taking Intrastate claims added Interstate a year later  Scanning / imaging of documents in 2007  Debit card and direct deposit payments April 2008

4. FED BTQ Timeliness in 2007  All First Payments 14/21 - day SD Average 97.1% SD Average 97.1% US Average 87.9% US Average 87.9%  Non-monetary Determinations 21- day SD Average 97.3% SD Average 97.3% US Average 71.8% US Average 71.8%

5. FED BTQ Quality in 2007  Separation Determination Quality SD Average 88.9% SD Average 88.9% US Average 67.0% US Average 67.0%  Non-separation Determination Quality SD Average 96.1% SD Average 96.1% US Average 76.5% US Average 76.5%

6. Highlights of UI Operation that Positively Affect BTQ Standards  All UI Operations are centrally located in one location - Aberdeen  All Adjudication staff have attended BTQ Training and participated in BTQ reviews

7. Highlights of UI Operation that Positively Affect BTQ Standards  Weekly and monthly staff meetings to visit on procedure and policy changes  All initial fact finding for all UI issues taken at intake  Customer Service Representatives cross trained to adjudicate

8. Highlights of UI Operation that Positively Affect BTQ Standards  Separate IT department but housed in same building – Benefit and BTQ staff have direct access to IT personnel for programming updates  Interstate and Benefit staff have become integrated into one unit to share common duties

9. Highlights of UI Operation that Positively Affect BTQ Standards  Very stable staff in call center and adjudication with little turnover and high longevity  BTQ review staff has streamline to UI Benefit staff to implement procedure changes

10. Highlights of UI Operation that Positively Affect BTQ Standards  Scanning and task list items generated with less movement of paper files  UI laws and administrative rules very stable