1. DPW Works Automated System to Improve Route Performance andEfficiency and Efficiency District of Columbia Solid Waste Management Administration

2. DPW Works 2 Operations of SWMA Residential CollectionResidential Collection –Curbside collection - 109,000 customers Supercan & 2X/wk pickupSupercan & 2X/wk pickup –Bulk & heavy trash scheduled & unscheduledscheduled & unscheduled Street & Alley CleaningStreet & Alley Cleaning –Mechanical sweeping –Alley cleaning –Nuisance abatement (e.g. illegal dumping) –Special events –Leaf & snow removal

3. DPW Works 3 District of Columbia Before DPW Works system Accountability difficult to measureAccountability difficult to measure –Little supporting documentation –Manual reports – limited value Excessive paper workExcessive paper work –Slow process in completion & distribution of reports/forms Minimal information available to evaluate route size & performanceMinimal information available to evaluate route size & performance Vehicle status & breakdown information maintained by Fleet ServicesVehicle status & breakdown information maintained by Fleet Services Costs for various services: highly inaccurateCosts for various services: highly inaccurate OT efforts & costs not well trackedOT efforts & costs not well tracked

4. DPW Works 4 District of Columbia Results of DPW Works system Documentation to support management reports, budgets & operational changesDocumentation to support management reports, budgets & operational changes –On-line access to current & historical information –Planning: Route size, Staffing levels, Vehicle utilization Reduced work in compilation & distribution of paper documentsReduced work in compilation & distribution of paper documents –Payroll processing streamlined through on-line access to time & attendance and overtime Basis for accurate costing & reimbursement of servicesBasis for accurate costing & reimbursement of services Encouraging Business Unit supervisors to be accountable for employees, equipment & routesEncouraging Business Unit supervisors to be accountable for employees, equipment & routes Building employee technology & management skillsBuilding employee technology & management skills

5. DPW Works 5 Implementation Automated daily assignment & tracking of personnel, vehicles, and routesAutomated daily assignment & tracking of personnel, vehicles, and routes Key operational data captured, at source, to allow efficient tracking of service performance and costsKey operational data captured, at source, to allow efficient tracking of service performance and costs Performance reporting by Business Unit, Activity/Service, District, and Route/CrewPerformance reporting by Business Unit, Activity/Service, District, and Route/Crew On-line access to daily and summary information across the organization & various locationsOn-line access to daily and summary information across the organization & various locations DPW Works was implemented in 2001 for Residential Collection and 2002 for Street & Alley Cleaning. Key features include:

6. DPW Works 6 System Technology “Custom developed” system for D.C. SWMA“Custom developed” system for D.C. SWMA Client-Server system using Microsoft SQL Server relational databaseClient-Server system using Microsoft SQL Server relational database Operates on local and wide area networksOperates on local and wide area networks Currently, approximately 50 users in D.C.Currently, approximately 50 users in D.C. –Operating within 10 Business Units (at 9 locations throughout city) Features include: –Scaleable architecture to accommodate a large number of users across WAN/LAN –Installation on a central or local server with run-time versions installed on individual client machines (no per user licensing fee) –System upgrades/modifications are automatically updated on client machines & remote access capability (via secure Internet connection)

7. DPW Works 7 Daily Processing System workflow follows the normal daily processing for solid waste collection operations. Busines s Unit Activity Route Task or Work Order Employee Attendance Employee Attendance Equipment Availability Equipment Availability Performance Accomplishments Routes completed Cost/route or ton Vehicle utilization Personnel overtime Tons or loads / run Service orders completed Performance Accomplishments Routes completed Cost/route or ton Vehicle utilization Personnel overtime Tons or loads / run Service orders completed Work Schedules Work Schedules

8. DPW Works 8 System Functionality Main Menu User permissions, Lookup table settings, and Application variables. Full range of features to manage attendance & daily operations. Independent input of personnel, vehicle, and route information. Large selection of reports can be created and printed for cost and performance measurements.

9. DPW Works 9 System Functionality Default Configurations Routes are grouped by any Work Setup such as day of week, service area, or special activity.Routes are grouped by any Work Setup such as day of week, service area, or special activity. Multiple setups can be created to select any group of routes for day.Multiple setups can be created to select any group of routes for day. Default setup can then be modified as needed to reflect day’s work & staff/ vehicle assignments.Default setup can then be modified as needed to reflect day’s work & staff/ vehicle assignments.

10. DPW Works 10 System Functionality Daily Assignments Daily Assignment Tracking Screen (DATS) is the supervisor’s primary screen with all daily work for the Business UnitDaily Assignment Tracking Screen (DATS) is the supervisor’s primary screen with all daily work for the Business Unit Access provided to other screens to manage daily operations such as employee, vehicle & route statuses, crew assignments, route operations, and overtimeAccess provided to other screens to manage daily operations such as employee, vehicle & route statuses, crew assignments, route operations, and overtime

11. DPW Works 11 System Functionality Time & Attendance Daily Time & Attendance Screen serves as the time & attendance form for a Business UnitDaily Time & Attendance Screen serves as the time & attendance form for a Business Unit Employee status, work hours, and overtime hours provide key inputs for personnel & labor cost reporting.Employee status, work hours, and overtime hours provide key inputs for personnel & labor cost reporting.

12. DPW Works 12 System Functionality Vehicle Status Update vehicle status, breakdowns and repair needsUpdate vehicle status, breakdowns and repair needs Access vehicle specifications and operational historyAccess vehicle specifications and operational history Capability to borrow or transfer vehicles among Business UnitsCapability to borrow or transfer vehicles among Business Units

13. DPW Works 13 System Functionality Daily Operations The Daily Operations Tracking Screen (DOTS) monitors individual route information for performance and costing evaluations.The Daily Operations Tracking Screen (DOTS) monitors individual route information for performance and costing evaluations. DOTS worksheets are completed by the driver and input at end of day.DOTS worksheets are completed by the driver and input at end of day.

14. DPW Works 14 Reporting A comprehensive selection of daily and summary reportsA comprehensive selection of daily and summary reports Four categories of reports - employee, vehicle, route, and cost.Four categories of reports - employee, vehicle, route, and cost. Query fields include:Query fields include: –Dates (& ranges) –Business unit –Activity –District / ward

15. DPW Works 15 Report Data (FY2002)

16. DPW Works 16 Report Data (FY2002)

17. DPW Works 17 Report Data (FY2002)

18. DPW Works 18 Contact Information Tom Henderson, Administrator, SWMA 202-645-5141202-645-5141 thomas.henderson@dc.govthomas.henderson@dc.gov Tony Duckett, Division Manager, SWMA 202-645-4303202-645-4303 anthony.duckett@dc.govanthony.duckett@dc.gov Mel Paret, Principal, Public Works Solutions 703-516-9220703-516-9220 mparet@dpwsolutions.commparet@dpwsolutions.com