1. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 1 Evaluating an E-Mail Program and a Web-Based E-Mail Service Basic Communication on the Internet: E-Mail Tutorial 2

2. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 2 Objectives Learn about e-mail and how it works. Explore Web-based e-mail services.

3. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 3 Objectives Use a Web-based email service to send and receive e-mail messages. Create and maintain a address book in a Web-based email service.

4. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 4 What is E-Mail? A form of communication in which electronic messages are created and transferred between two or more computers connected to a network.

5. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 5 What is E-Mail? One of the most popular forms of business communication. Fast and inexpensive. It can be sent and received at anytime.

6. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 6 How Does Email Work? E-mail travels across the Internet in small packets.  Reassembled at the destination  Delivered to the recipient

7. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 7 Sending E-mail The message is sent to a Mail server  a hardware and software system that determines from the recipient’s address one of several electronic routes on which to send the message. The message is routed from one computer to another. Can pass through several mail servers.

8. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 8 How Does E-mail Work? Sending E-mail using one of many Internet technologies.  SMTP (Simple Mail Transfer Protocol): decides which paths an e-mail message takes on the Internet.  POP (Post Office Protocol): handles incoming messages.

9. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 9 How Does E-mail Work? IMAP (Internet Message Access Protocol): protocol for retrieving mail messages from a server. MIME (Multipurpose Internet Mail Extensions): a protocol that specifies how to encode non-text data, such as graphics and sound, so it can travel over the Internet.

10. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 10 Receiving E-mail Mail Server holds incoming e-mail until your E-mail program requests mail delivery from the mail server to your PC.

11. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 11 Common Features of an Email Address Email Address: uniquely identifies an individual or organization that is connected to the Internet. E-mail addresses usually are not case- sensitive.

12. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 12 Two Parts of an Email Address Two parts of email address:  User name – identifies person within an organization.  Host name – specifies the computer to which the email is to be delivered.  Separated by an “at” sign (@)

13. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 13 Common Features of an E-Mail Message Message Header: contains all the information about the message. Message Body: contains the actual message. Signature: appears at the bottom of your e- mail messages.

14. Common Features of an E-Mail Message New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 14

15. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 15 Common Features of an E-Mail Message To line: recipient’s full e-mail address. Courtesy copy (Cc) and Blind courtesy copy (Bcc)  send mail to people who should be aware of the e- mail message, but are not the message’s main recipients.  No recipient can view the list of Bcc recipients.

16. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 16 Common Features of an E-Mail Message From line: sender’s name. Subject line: message’s content and importance. Attachment provides a simple and convenient way of transmitting electronic documents to one or more people.

17. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 17 Rule for composing E-mail Message Body Less formal than a Business Letter Should still follow rules of Formal Letter writing.

18. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 18 Common Features of an E-Mail Message Signatures can contain  Name  Title  Company name  Contact information  Graphics  Nicknames  Quotations

19. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 19 Internet Etiquette (Netiquette) Netiquette: a set of commonly accepted rules that represent proper behavior on the Internet.

20. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 20 Internet Etiquette (Netiquette) Avoid writing messages in ALL CAPITAL LETTERS BECAUSE IT LOOKS LIKE YOU ARE SHOUTING. Keep your messages simple, short, and focused. Include a descriptive Subject line and a Signature. Avoid sending unsolicited messages. Use a spell checker and read your message and correct any spelling or grammatical errors before sending it. Use common courtesy, politeness, and respect in all of your written correspondence.

21. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 21 Maintaining an Address Book You use an address book to save e-mail addresses. You can usually organize contact information about individuals and groups in an address book.

22. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 22 Web-Based E-Mail Services Many Internet Web sites provide free e-mail addresses and accounts for registered users. Popular choices: Yahoo! Mail, ExciteMail, and Hotmail, Gmail.

23. XP New Perspectives on The Internet, Sixth Edition— Comprehensive Tutorial 2 23 Companies can provide free e-mail because of advertising messages displayed on their websites. You will see links to other services. Web-Based E-Mail Services