1. Partner for progress Experiences with collaboration on research Asset Management in the Netherlands Jan Vreeburg MSc

2. Toward Integrated Risk Management 2 Characteristics of the Netherlands drinking water industry The Netherlands: 383 inh/km2 intensive land use 13 Water companies Merging continues Owned by local government An. turnover 1500 M€ (1300 M$, 2002, excl. taxes) Distribution without residual chlorine Leakage levels of 3-8% Joint Research program (BTO) 6 M€/year

3. Toward Integrated Risk Management 3 Water Distribution Some Characteristics Length Replacement value Annual growth Annual supply Average residence time Average age 110 000 km EUR 8000M€ (7000 M$) 1100-2200 km, 1-2% per year 1118 Mm 3 /year 12 hour 40 years

4. Toward Integrated Risk Management 4 Asset Management Balancing performance and cost

5. Toward Integrated Risk Management 5 Asset Management Balancing performance and cost What? How? Why? Strategic Tactical Operational Effectiveness “doing the right things” Efficiency “doing the things right”

6. Toward Integrated Risk Management 6 Klant- en stakeholder behoefte OLM Kwaliteit dienstverlening. Prijs KPI’s en PPI’s NormwaardenRisico’s Risico-analyse omgeving Risico-analyse assets scenariostudies faalkans x effect Risicobeheersmaatregelen Kosten - optimalisatie Informatie - systemen Onderhoudsmanagement incl. bedrijfsprocessen Onderhoudbeh. systemen STRATEGIC GOALS TACTIC GOALS OPERATION GOALS Klantprestatie- indicatoren TACTISCHE DOELEN Asset-management research framework verfijning risicomanagement Implementatie OLM COST C19 Risk mgt OGI Asset-management verbeteringstechnieken Pilot hoofdleiding Risicomethoden AM

7. Toward Integrated Risk Management 7 Examples and results of collaborative research CML QQ (Strategic) A customer minute lost for water supply -quality substandard -quantity substandard CML QQ originated through direct effort of the Dutch Water Companies -Developed by the steering committee of the collective research on asset management Valving tool (Tactic) Prioritising maintenance Optimise design Design rules (Operational) Smaller, cheaper, cleaner Joint effort towards fire fighters

8. Toward Integrated Risk Management 8 Why CML QQ ? (1) A need to define and measure water supply performance to customers As part of the definition of the level of service (2) A tool for asset management Identifying and prioritizing the most effective areas for performance improvements (3) A wish for internal benchmarking (learning) Level of service Cost

9. Toward Integrated Risk Management 9 Definitions and challenges…(1) Applies to bounded customers only A ‘customer’ is defined as a standardized connection Failures apply to all incidents. A distinction is made into: Qualitative or quantitative failures Planned or unplanned interruptions

10. Toward Integrated Risk Management 10 Status CML QQ Workshop approved definitions Limited to quantitative failure Taken into internal benchmark Evaluation after one year

11. Toward Integrated Risk Management 11 Valving tool: Tactical approach to valve maintenance Define for what purpose valves are needed (WHY) How to measure performance Identify critical valves to maintain (WHAT) In new designs locate valves clever AwwaRF international workshop March 29-30 2001 How to measure condition and how to maintain subject to research (HOW)

12. Toward Integrated Risk Management 12 Valving tool: How to locate/identify critical valve (Tactical) Operational tool available Common approach Individually applied

13. Toward Integrated Risk Management 13 Examples of collaborative research New design rules smaller networks

14. Toward Integrated Risk Management 14 Other examples of collaborative research Database failure data Database condition assesments Development test procedures

15. Toward Integrated Risk Management 15 Conclusions Collaborative research initiates and facilitates discussion on strategic and tactical asset management goals Joint forces are powerful in discussions with stakeholders (new design rules, test procedures) Tools are quickly developed, validated and implemented

16. Partner for progress Experiences with collaboration on research Asset Management in the Netherlands Jan Vreeburg MSc