2. Multi-Classroom Leadership Leading Difficult Conversations— Part Two To copy or adapt this material, see OpportunityCulture.org/terms-of-use

3. Review the STATE framework. Explore additional listening tools. Investigate how to get results from difficult conversations. Learning Objectives ©2015 Public Impact OpportunityCulture.org 2

4. A difficult/easy conversation: – Looks like – Sounds like – Smells like – Tastes like – Feels like – Is built like Simile Sentence Starters ©2015 Public Impact OpportunityCulture.org 3 3 mins End

5. STATE: A Tool to Lead the Conversation S hare your facts. (I noticed…) T ell your story. (It made me think…) A sk for others’ path. (What is your take?..) T alk tentatively. (Perhaps, In my opinion…) E ncourage testing. (Would love to hear your thoughts…) Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. WHATWHAT HOWHOW ©2015 Public Impact OpportunityCulture.org 4

6. Ask Mirror Paraphrase Prime Four Listening Tools ©2015 Public Impact OpportunityCulture.org 5 Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 10 mins End

7. The Decision-Making Process ©2015 Public Impact OpportunityCulture.org 6 1. Identify the Decision 2. Decide on the Type of Decision Making 3. Identify Possibilities 4. Choose an Option with Accountability 5. Take Action 6. Review the Decision http://www.umassd.edu/media/umassdartmouth/fycm/Decision_making_process.pdf

8. Step One What needs to change? Who will have the final say on the decision? ©2015 Public Impact OpportunityCulture.org 7

9. Step Two Rule Authority Popular Vote Consensus ©2015 Public Impact OpportunityCulture.org 8

10. Step Three What solutions exist? What are the pros and cons for each solution? ©2015 Public Impact OpportunityCulture.org 9

11. Step Four You must clearly define: WHO will do WHAT by WHEN? WHEN and HOW will you follow up? ©2015 Public Impact OpportunityCulture.org 10

12. Step Five ©2015 Public Impact OpportunityCulture.org 11

13. Step Six What is working well? What needs improvement? ©2015 Public Impact OpportunityCulture.org 12

14. Decision-Making Role Play ©2015 Public Impact OpportunityCulture.org 13 Identify the Decision Decide on the Type of Decision Making Identify Possibilities Choose an Option with Accountability Take Action Review the Decision

15. What did you learn today that might make your difficult conversations easier? Where do you still feel like you need help in having a successful difficult conversation? Quick Reflection ©2015 Public Impact OpportunityCulture.org 14

16. Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. “Decision-Making Process,” accessible at http://www.umassd.edu/fycm/decisionmaking/proc ess/ http://www.umassd.edu/fycm/decisionmaking/proc ess/ “Creative Comparisons: A Routine for Creating Metaphors,” accessible at http://pzartfulthinking.org/?p=111 http://pzartfulthinking.org/?p=111 Sources ©2015 Public Impact OpportunityCulture.org 15