1. Creating Effective Facilitation Plans for Capacity Building CHA/CHIP Support Laurie Call 1

2. Participants will be able to… Apply a tool for development of effective facilitation plans Describe methods for building partner capacity for effective facilitation Match facilitation tools and techniques with client needs Learning Objectives 2

3. 3 Rationale and Challenge Rationale 81% of survey respondents reported serving in a facilitator role with CHA/CHIP work Skill and techniques applicable in many areas of our work and essential to good CHA/CHIP. The best facilitation comes from strong facilitation plans. Increasing our facilitation toolbox through observing, hearing about, learning about different techniques keeps us fresh and expands our capacity.

4. 4 Typical Facilitation Roles in CHA/ CHIP Work

5. 5 Understanding client needs to develop facilitation plans 1.What are the objectives of this meeting? 2.What does the group want the end product to be? 3.At what stage is the group in group development? 4.How much time do we have? 5.Others?

6. 6 And… 1.What’s the history of the group and their work? 2.Why does the group feel a need for a facilitator? 3.How does this meeting fit in the context of overall goals? 4.What can you tell me about leadership, members, group dynamics etc.? 5.What do you hope that happen as a result of this meeting? 6.Verify any assumptions you may have. 6

7. 7 Stages of Group Development FormingStormingNormingPerformingAdjourning Bruce Tuckman, 1965 7

8. 8 Stages of Group Development

9. 9 The 5 P’s of Preparation Purpose Why are we holding the session? What are the key objectives? Product What do we want to have produced once we are done? How will we know we are successful? Participants Who needs to be involved? What are their perspectives? Probable Issues What are the concerns that will likely arise? What are the “gotchas” that could prevent us from creating the product and achieving the purpose? Process What steps should we take during the meeting to achieve the purpose, given the desired product, the participants, and the probable issues we face? Michael Wilkinson, 2004. The Secrets of Facilitation 9

10. 10 The Facilitator’s Best Tool….Questions The ability of the group to respond to a question is significantly affected by the quality of the question the facilitator asks. –The first thing we want to talk about are inputs. What are the inputs to the scheduling process? or –If you were about to develop the clinic staffing schedules, what information would you have to have close by? When you draw a vivid image, participants can almost literally see the answers and can begin responding right away. –Start with an image building phrase such as “Think about…”, “Imagine..”, “If…” and “Consider…” 10 Michael Wilkinson, 2004. The Secrets of Facilitation

11. An Effective Facilitator… listens and observes uses visual aids effectively records ideas legibly asks probing questions thinks quickly acknowledges and responds to emotions paraphrases summarizes resolves conflict uses humor effectively knows a variety of techniques for group discussions, including problem-solving and decision- making designs or chooses appropriate group discussion techniques understands people and groups, and energizes the group.

12. 12 Considerations when Developing Facilitation Plans

13. Presenting and Reporting Comments and Questions Extensive Discussion Convergence and Alignment Ownership and Commitment When Designing Processes 5 Levels of Involvement Lower Time Commitment Higher Time Commitment Consider the Level of Involvement Needed Determine/ Design the Activity Determine Time Estimate Adapted from: Community at Work 2007, Sam Kaner, Facilitators Guide to Participatory Decision Making, 2 nd Ed. 13 Good Reminder…

14. Tools for Developing Effective Facilitation Plans ORID information on the following slides is: Adapted from: ToP® Group Facilitation Methods: Focused Conversation ©The Institute of Cultural Affairs, 1991, 1994, 1996, 2000

15. What topics do you need to address? Topics For each topic, what outcome do you want to see? Outcomes What activity(ies) will best support the group to achieve each desired outcome? Processes Designing an Effective Agenda Community at Work 2007, Sam Kaner, Facilitators Guide to Participatory Decision Making, 2 nd Ed. 15

16. Agenda Design Template Adapted from: 2008 Ingrid Bens Facilitation at a Glance. 16

17. 17 ORID Focused Discussions What is ORID? Series of questions that guide group conversation. Allows a facilitator to provide an environment for collective thinking to take place within a limited time- frame When to use ORID… Need meaningful dialogue To broaden a group’s perspectives To elicit clear ideas and conclusions To allow the entire group to participate Adapted from: ToP® Group Facilitation Methods: Focused Conversation ©The Institute of Cultural Affairs, 1991, 1994, 1996, 2000

18. 18 Common Uses Collect data and ideas Discuss tough issues Reflect on important issues or events Work as a group on presentations or reports Reflect on accomplishments or failures, giving an opportunity for learning Focus multiple interests on a particular topic or issue Increase understanding of “givens” in a situation Explore levels of consensus that may already exist within the group Avoid heated arguments by providing thoughtful dialogue Move any discussion to a productive end Adapted from: ToP® Group Facilitation Methods: Focused Conversation ©The Institute of Cultural Affairs, 1991, 1994, 1996, 2000

19. 19 ORID Focused Discussions Objective – WHAT? Facts and data Senses – see, hear, taste, smell, touch Reflective – SO WHAT? Reactions to the facts and data Gut-level feeling Interpretive – NOW WHAT? Critical thinking on the experience or issue Value, Significance or Meaning Decisional – HOW? NEXT STEPS Future resolve, collective opinion, proposed next steps, something that can and will be done Shared definitive responses to discussion

20. 20 ORID Discussion – See handout

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22. 22 ORID Facilitation Preparation Format MPHI Tool

23. 23 Facilitation – Consensus Workshop Plan MPHI Tool

24. 24 Facilitation – Consensus Workshop Plan MPHI Tool

25. 25 Building Client Facilitation Skills/ Capacity Ideas?

26. Laurie Call Center for Community Capacity Development Illinois Public Heath Institute Laurie.call@iphionline.org 312.850.4744 or 217.679.2827 Contact Information 26