1. 1 2009 ALA/CONUS Store Director’s Conference Phoenix, AZ CSM Victor Garcia Senior Enlisted Advisor July 9, 2009

2. 2 Guard & Reserve Sanitation Safety Security Food Recalls IG Inspections Senior Enlisted Managers

3. 3 Taking the benefit to all our service members Very important to our Service member and their families Outstanding effort by all involved

4. 4 A clean, pleasant store is Article II of the “DeCA Customer Bill of Rights” Overall clean appearance is first impression on customers – They deserve it Areas with big “payoffs” are floors, shelves, display counters, restrooms

5. 5 Safety is everyone’s job Employees and customers benefit

6. 6 Security is everyone’s job – Do your part Following measures adds up to secure place to work and shop Adds to the security of the patrons with a safe place to shop

7. 7 Fresh, high quality merchandise is Article III of the DeCA Customer Bill of Rights Military mission requires safe food source – that’s the commissary Doing a great job during an abnormally active period DeCA Recognized by FDA for being “the model” for grocery retailers

8. 8 Inspect what you expect Keep standards high Inspector General is there to help you Compliance to DeCA’s high standards sets us apart from our civilian counterparts

9. 9 CMSgt Larry Fullilove DeCA East SGM Linda K. Ricker DeCA Europe MCPO Joe L. Valdez DeCA West

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