1. COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

2. About Travel Solutions Group National presence for 10 years Two divisions Recruiting and Placement Services Mergers & Acquisitions One of largest recruiting agencies specializing in the travel industry Best known for National Job Fairs

3. About Travel Solutions Group Mark Walton, CEO markw@travelsolutionsgroup.com 847-541-2605 David Hillman, President davidh@travelsolutionsgroup.com 1-917-520-1741 Larry Cook, Vice President larry.cook@travelsolutionsgroup.comarry.cook@travelsolutionsgroup.com 1-877-449-JOBS

4. Sister Company Grant Caplan David Hillman Mark Walton

5. Personnel Evolution in Corporate Travel Dominant hires were agents Agent market today Other skilled positions Management (exempt) positions Talent development/pool

6. Developing Talent Problem: Talent is not developed internally Personnel moves from agency to agency Poor training programs Lack of travel schools Little general education focus

7. Where to Find Personnel? Promote from within Internal job board Other industry sources Competitors Advertising Recruiters Outsource Other industries

8. How to Hire? Interview multiple candidates Team approach Reference checks Assessments

9. What to Look for in a Candidate Passion Risk taker Pay close attention to questions candidates ask Potential danger in looking for the safe candidate

10. The Interview Be prepared Carefully read resume Be careful not to over judge the resume Preplan questions Ask questions to fulfill your hiring objectives

11. The Interview Find out how people Manage Cope Are decisive Communicate Create Problem solve

12. Interview Questions – Probing Questions Tell me about a time you had to meet a deadline that seemed unrealistic Tell me about working for a bad manager Give me an example of a major and quick decision you had to make Have you had to dismiss an employee? Explain the process

13. Interview Questions – Probing Questions How do you motivate – and examples of motivation What was your greatest success – greatest failure Inter-office communication, relationships can be difficult – explain your positive and negative experiences

14. Interview Questions – Probing Questions Explain how you handle time management Provide examples of working with senior level people (internally and/or externally depending on position) Toughest sales experience Positive sales experience Why should we hire you

15. Creative Clients Look at hiring from outside of the industry Virtual employees Other geographical locations Offshore Incentive based compensation programs

16. Salary Levels Significant differentials by city Agent salary Small market - $32,000 Large market - $42,000 Sales – $70k plus commission Account Management Extremely diverse range

17. Future Pressure on bottom line Problem finding talent within the industry Reverse trend toward requiring more personnel Benefits programs Employment security

18. Working with TSG No up front fees Contingency agreements 20% exempt 15% nonexempt 60 day guarantee

19. Questions and Answers Thank you!