1. The Servant
James C. Hunter

2. Old Paradigm vs. New Paradigm
US Invincibility
Centralized Management
Junk products from Japan
Management
I think
If it ain’t broke…
Short-term profit
Labor
Avoid and fear change
It is good enough
Global Competition
Decentralized Management
Quality products from Japan
Leadership
Cause and effect
Continuous improvement
Long-term profit
Associates
Change is constant
Zero defects

3. (Captains and Lieutenants)
Old Paradigm
CEO
(General)
(Colonels)
VICE PRESIDENTS
(Captains and Lieutenants)
MIDDLE MANAGERS
SUPERIORS
(Sergeants)
(Associates/Troops)
EMPLOYEES/ GRUNTS
CUSTOMER/Enemy

4. Associates/Employees
New Paradigm
CUSTOMER
Associates/Employees
Supervisors
Middle Managers
Vice Presidents
CEO

5. Leadership Model
Leadership
Authority
Service and Sacrifice
Love
Will

6. Authority/Leadership vs. Agape Love
Honest, trustworthy
Good role model
Caring
Committed
Good listener
Held people accountable
Treated people with respect
Gave people encouragement
Positive, enthusiastic attitude
Appreciated people
Patience
Kindness
Humility
Respectfulness
Selflessness
Forgiveness
Honesty
Commitment

7. Love and Leadership Showing Self-Control
Giving Attention, Appreciation, and Encouragement
Being Authentic without Pretense and Arrogance
Treating Others as Important People
Meeting the Needs of Others
Giving Up Resentment when Wronged
Being Free from Deception
Sticking to your Choices
Setting Aside Your Own Wants and Needs; Seeking the Greatest Good for Others
- PATIENCE
- KINDNESS
- HUMILITY
- RESPECTFULNESS
- SELFLESSNESS
- FORGIVENESS
- HONESTY
- COMMITMENT
- RESULTS: SERVICE AND SACRIFICE

8. Four Stages of Developing New Habits
Unconscious
and Unskilled
Conscious
and Unskilled
Conscious
and Skilled
Unconscious
and Skilled
McGraw-Hill/Irwin
©2006 The McGraw-Hill Companies, Inc. All rights reserved.