1. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 1 Auleria Eakins, MPA Manager, Community Outreach and Education Idalia Chitica Lead Community Field Specialist RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan

2. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 2 Goal of today’s discussion: Benefits of community engagement Use of the Peer to Peer approach The importance of culturally linguistic programming

3. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 3 L.A. Care Background The Nations largest public health plan. Serving over 800,000 of Los Angeles County’s low – income and vulnerable residents. Enabling legislation required the creation of committees for member advocates (Regional Community advisory Committees)

4. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 4 Goals of the RCAC: Provide member feedback to the BOG on key healthcare issues. Support L.A. Cares strategic initiatives. Advocate for improving the health and well being of their communities.

5. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 5 Goals of the RCAC: Improve their own health and well being. Set priorities for health education and outreach programs based on identified needs of the communities they serve. Build collaborative relationships with cbo’s in support of identified needs.

6. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 6

7. 7 Staff Focus Educate Advocacy Training RCAC Health Education Conference Leadership Academy Community Health Forums Empower Bi-Monthly Meetings Professional Development trainings Encourage civic engagement in respective communities Mobilize Health Promoters CHIP Outreach Initiative Local legislative office visits

8. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 8 Consumer Legislative Office Visit

9. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 9 Consumer Visit to State Capital

10. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 10 One Major Accomplishment Board of Governors approved the RCAC’s motion to implement a family premium to save Healthy Kids Insurance Program. As result of this effort: The Healthy Kids Insurance Program was saved. 71% of membership retained.

11. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 11

12. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 12 What is our Community Health Improvement Project (CHIP)? Grassroots effort that educates and empowers consumer members to assist L.A. Care Health Plan to conduct primortial health education throughout Los Angeles County.

13. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 13 CHIP Outreach

14. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 14

15. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 15 C.H.I.P. Topics Based on L.A. Cares Strategic Initiatives Breast and Cervical Cancer PeriNatal Care Adolescent Well care Overuse of Antibiotics Talking with your Doctor Smoking Cessation

16. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 16 CHIP Outreach

17. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 17

18. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 18 Community Forum hosted by Advisory members.

19. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 19 CHIP Accomplishments

20. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 20

21. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 21

22. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 22 Multiethnic Health Promoters Program

23. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 23 Multiethnic - Health Promoters Program Launched in 2007 Volunteer RCAC members trained by established community partners (ADA, Behavioral Health Services, Partners for Progress) 51 certified Health Promoters Collaborate with L.A. Care’s Health Educators(MPH) to conduct trainings at Regional Community Advisory meetings, local community based organizations and at L.A. Cares Family Resource Centers(2)

24. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 24

25. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 25

26. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 26

27. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 27

28. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 28 A few observed Benefits of consumer engagement: Members empowered to take control/manage their own health Members gain a better understanding of the communities they serve Encourage members to pursue possible health related fields for job opportunities Build members confidence in themselves Contributed to L.A. Cares Improved HEDIS Scores

29. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 29 Next steps for 2011 consumer Engagement Projects Environmental Health Asthma Health and Housing Obesity Diabetes Exercise and Nutrition Well Care Women’s care Adolescent well care Men’s well care Senior Well care

30. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 30 Our Dedicated Staff

31. PRESENTATION TITLE HER-access this text box via: View/Slide Master | 31