1. Industry Shipperless &Unregistered Working Group Thursday 17 th September 10:30 at Xoserve

2. Points for Consideration Regarding Root Causes of Shipperless and Unregistered Sites  Timescales from MPRN requested to service laid  Services laid and no MPRN requests received  Address Clarity  MPRN Rejections  Job Cancellations  M Number provided to the requestor  Correctly tagging services  IGT/LPG Sites  Unregistered Sites (Industry Co-operation)  Code 12’s and Fast Track  Shipperless Sites

3. M Number Creation process Service Requester xoserve Service planned & M Number requested for creation on UK Link System validation checks performed Service cancelled Service laid and tagged Rejected Reinvestigated Request for Service Utility Infrastructure provider (UIP Start Details provided of M Number created on UK Link Accepted Details provided of M Number used for service Meter point details on UK Link set to EX Information returned on cancelled service Service Cancellation

4. Average Volume of M Number Creations Received against Rejections over the past 6 months Creation TypeAverage Monthly Volume Received Average Monthly Rejection Volume Rejection Percentage (%) UIP60915729.4 Code 1216931247.3 Fast Track2653815.2 MNC2505421.6 Total Monthly Average82997889.50 Total Annual Average9958894569.50

5. Main Rejection Reasons over past 6 months MAEIAPAESMEDNARPGTPSF UIP124060511472932400 Code 123562898265981 Fast Track60518510617  MAE- A different MPRN already exists on UK-Link for this site  IAP- Insufficient address details provided  AES- The requested MPRN already exists on UK-Link for this site  MED- The requested MPRN already exists on UK-Link for a different site  NAR- No Amendment Required  PGT- Address is part of CSEP/ LPG site  PSF- MPRN request has been previously submitted in a different file NB: Stated below is a typical breakdown of main rejection reasons

6. Preventative Measures  Check IAD (IGT, Address and MSN Checks)  Please make Xoserve aware of any existing service to avoid rejections  Contact Xoserve (Data Centre/ Connections Team)  Check Internet based systems (Royal Mail Online address Finder, Scottish Assessors Association & Council Tax Evaluation Lists)  Check Reads/ Site Visits  Check QCL files for rejection responses  Indicate if it is a re-submitted query on UIP creation request  Provide direct contact number (as opposed to call centre)  Contact Customer/Developer  Contact UIP/ Network

7. Average Volume of Address Amendments requests received & Rejected over the past 6 months Monthly average of Address Amendments received 384 Monthly average of Address Amendments Rejected 28 Monthly average percentage of Address Amendments Rejected 6.7%

8. Tips for Address Amendment quality check measures  Check Internet based systems (Royal Mail Online address Finder, Scottish Assessors Association & Council Tax Evaluation Lists)  Contact the Customer/ Developer  Contact UIP/ Network  Complete site visit/ check read  Check IAD  Contact the Data Centre/ Connections Team

9. Unregistered and Shipperless Process Shipper xoserve Shipperless Report – Produced Bi- monthly. Consists of: GSRs and TOGs No Activity Report Activity No Activity Shipper Activity Report. Consists of: Confirmation Rejections Conquest MNo Requests UK-Link Meter Update Rejection Service Request Unregistered Reports – Produced Bi- Monthly. Contains MPRs that have not been confirmed 12 Months after their created date Meter Point set to EX Orphaned Report Service Not Yet Completed Service Cancelled Contact UIP, Network or MAM to verify service laid and possible meter fitted Service Installed Legitimately Unregistered. Consists of: Vacant Sites No Gas MOD517 Service Still in Planning Issued To All Shippers Issued To Specific Shippers Confirmation No Confirmation Within 2 Months start

10. MPR Creations > 12 months old (May/Jun 08 Analysis) Shipper Activity 369 (11.5% of total) 3200 Unregistered sites > 12 months old (19.2% of total) (May/Aug 08 2866) Plots = 576 Flats = 423 Units = 481 Named/ Numbered properties = 1720 Further analysis showed developments < 5 properties = 2880 No Activity 2831 (88.8% of total) Conquest 245 C& D 225 Conf Rejections 26 Service ID Requests 343 1 MAM 201 with Meters UIP’s, Networks, Meter Workers (C&D)

11. One MAM’s Returns Matched with No Activity Match? Total Number Age (%) Matched2,62810.73% Not Matched 21,86489.27%

12. One MAM’s Returns Matched with Legitimately Unregistered Match? Total Number Age (%) Matched66210.69% Not Matched 5,53189.31%

13. Sample of No Activity Checked by UIP. Apply this to annual figure

14. M Number Allocation We have introduced additional measures to ensure the previous allocation has been utilised before a new batch is processed. Also we propose to allocate MPRN’s in more moderate batches to enable our controls to be more effective when completing checks against our systems. This in turn will reduce the number of services laid where no MPRN requests received whilst also working to correspond with the UIP’s records accordingly.

15. MOD 517 Changes Introduction As part of the continuous improvement programme on the Connections & Registrations Team, some minor changes were made to the existing Mod 517 template on 17 th August 2009.

16. MOD 517 Changes Background  The Mod 517 query process is the industry agreed solution to manage No Physical Asset queries and financial adjustment  The process allows a Shipper who is the Registered System User to relinquish responsibility for a supply meter point where no meter has ever been physically installed  Where the shipper is able to demonstrate this, the meter point will effectively be isolated and the shipper may then withdraw from the ownership of that supply meter point Changes Made  The changes to the existing template lead to improved data quality of information we hold on our systems  Minimise the volume of potential query rejections  We created a Multiple Mod 517 submission template, to enable multiple requests to be raised in one transaction

17. Proposed Code 12 Changes Introduction The way that you submit an M Number Creation Contact via ConQuest will change on 5 th October 2009. A note detailing the changes was sent out to the community on 8 th September 2009 Background The MNC and the Code 12 processes both have a common purpose …to create a Meter Point Reference Number. Currently, the criteria for raising an M Number Creation request is dependent on you knowing whether the service pipe was laid prior to or post 2002

18. Proposed Code 12 Changes What Changes  Code12’s will be submitted via the MNC Query  An MNC contact explanation template has been created to assist change  The Conquest Operational Code Descriptions booklet available on the xoserve website has been updated Benefits  As part of this process change, when submitting an MNC request, you do not have to confirm when the service was laid  The MNC query code will be included within the MOD565 standards of service therefore, this change will introduce all queries raised under this code to be subject to the MOD565 timescales Please Note This change does not affect Fast Track queries. Fast Track queries are submitted to create a meter point reference number on a tagged service with the appropriate meter point number provided at query submission. The FOM query code will be applicable for Fast Track queries only

19. Fast Track Analysis We compiled a report listing all Fast Track Queries received over a 2 month period. We carried out some analysis with the aim of identifying why these were not raised via the UIP route. Our Findings were as follows: VolumePercentage  UIP Creation rejected and not returned 9321.7%  UIP Creation never raised27063%  UIP Creation received around the same time4911.8%  Address or quality issue153.5%

20. IGT (Independent Gas Transporter) Site checks Unfortunately, we are limited on the IGT checks that are carried out prior to creating a meter point reference:  In order to identify the official list of IGT MPRN’s (74 to 77 ranges) we check via web based system www.spaa.co.ukwww.spaa.co.uk  We also cross reference the requests against our IAD systems as IGT regularly upload their portfolio’s. In addition, If we identify a request where the street or town does not exist we will refer the request back to UIP/ Shipper to seek assurance this is not in an IGT area  We are currently negotiating with the Networks to have access to their MAPS Data Service systems  We are also in discussions with UIP’s to run any unconfirmed MPR creations against their systems to confirm if they are IGT sites  Carry out investigations on script for a new customer with Shippers

21. Analysis – Typical new development of 76 plots We recently carried out some analysis of a new development consisting of Plots 1 – 76 Houses Numbered 1 to 77 (no number 13) total = 100% built in 2007/08. We identified the following: Plots 1 – 76 Houses Numbered 1 to 77 (no number 13) total = 100% 41 were found to have a shipper 52% 35 were without a shipper 48% (NB 12 were not present on UK-Link) Of the 64 that were present on UK-Link some additional analysis identified:  10 were set up with correct address  54 are still addressed as plots or with incorrect details on UK-Link  3 additional duplicates have been created