1. AGED CARE IS CHANGING

2. WHY DO WE NEED AGED CARE REFORM? Australians are living longer as a whole. Government will not have the money to build and run enough aged care homes to provide services to everyone. Needs to be sustainable and affordable. People wish to stay in their own homes as long as possible – need to improve and expand home services. Offer choice and put control back into the hands of consumers. Encourages businesses to invest and grow. Provides diverse and rewarding career options.

4. INCREASE IN ABORIGINAL & TORRES STRAIT ISLANDER ELDERS

5. WHAT HAS CHANGED? 2011 Productivity Commission Report Caring for Older Australians 2012-13 2012 Living Longer Living Better Reforms announced 2013 Legislation passed 2014-15 July 2014 Fees Policy changed in Home Care Packages Residential care changes

6. WHAT IS CHANGING? July 2015 July 2015 all packages delivered as CDC My Aged Care - Central Client Record - Portals Commonwealth Home Support Programme - Regional Assessment Services Last ACAR round 2017 Home Care Packages allocated to the Consumer (Feb 2017) Increase to 100,000 packages 2018 Home Care Packages and Commonwealth Home Support Programme merged

7. AGED CARE 1 JULY 2015 2014 192,834 people 2014 192,834 people 2013-14 996,127 people 2013-14 996,127 people 2014 14,689 people 2014 14,689 people 2014 52,265 people 2014 52,265 people 2014 3,541 places 2014 3,541 places

8. CONSUMER PATHWAYS After 1 July 2015 My Aged Care (Screening) Aged Care Assessment Team Residential CareHome Care Regional Assessment Service Basic support services (CHSP) Service commences without further assessment

9. HOW DO WE CREATE CHANGE? ORGANSIATIONAL CULTURE Consumer-centred Commercial Engagement PRACTICE Ways of working Knowledge, skills and attitudes needed by staff Information and engagement with consumers STRUCTURE & PROCESS Service models Business models - viability Finance and IT systems Job roles REVIEW Monitoring and evaluation, quality reviews Consumer engagement