1. CULTURAL INTERACTIONS TRAINING OF TRAINERS Organization Name/Title

2. Objectives  Define Culture  Define Cultural Awareness vs. Cultural Competence  Identify 2 positive and negative beliefs you have about Cultural Awareness  Identify 2 assumptions about your patient/client that affect your interactions in a positive way and 2 that affect your interactions in a negative way  Define the culture of your organization  Create a plan to reinforce the defined culture

3. Why do we work in Healthcare?  I want you to write down why you decided to enter this line of work.

4. Consensus? 6 principles for implementing Cultural Awareness 1.Community representation and feedback at all stages of implementation 2.Cultural competency integrated into all systems of the health care organization particularly quality improvement efforts 3.Ensuring that changes made are manageable, measurable, and sustainable 4.Making the business case for implementation of cultural competency polices 5.Commitment from leadership 6.Staff training on an ongoing basis 7.Creating a workgroup TAKING CULTURAL COMPETENCY FROM THEORY TO ACTION Ellen Wu and Martin Martinez California Pan-Ethnic Health Network October 2006

5. Cultural Awareness  Refers to an ability to interact effectively with people of different cultures.  Being open to the idea of changing cultural attitudes. Cultural Competence

6. Culture is learned behaviors, beliefs and attitudes

7. Why is the title of this presentation cultural interactions? What are some examples of different cultures that you encounter in your daily life?

8. What cultural identities do you have?  Pie Chart

9. My first day on the job A. I knew exactly where and what I should be doing B. I felt unsure of exactly where I should be and what I should be doing but was confident I would learn what was expected C. I felt terrified and knew I would never get it

11. Patients without Health Insurance A. Prioritize their health but do not have the means to pay for healthcare B. Do not prioritize their health by choosing to spend their money on other things

12. Charades  I want you to use your face and your body for each emotion

13. How did you know who to ask for assistance in your first few weeks on the job?

14. How do we become self-aware?  List 2 positive and 2 negative assumptions you have about Cultural Awareness  List 2 assumptions about your patients/clients that affect your interactions in a positive and negative way

15. Why is it important to know this?  If we don’t know what we believe or what prejudices we have we cannot manage our response

16. What is our organization culture?

17. Create a Plan Putting it into Practice