1. Welcome to the Lambeth Walk Group Practice patient participation group meeting Mon 13 th Jan 2014 6.30pm-7.30pm Jan 2014

2. Meeting plan 6-30pm – 7-15 pm Introductions Meeting purpose – Sarah Cross Brief surgery update – Dr Raj Mitra Survey 2013 results –Miofa Ngoke Agree content for next survey - All 7-15pm – 7-30pm Presentation by Sylvia North–Lambeth Time Bank

3. Jan 2014 Meeting purpose The purpose of the patient participation group is to ensure that you are involved in the decisions about the range and quality of services provided and over time commissioned by the practice

4. Jan 2014 How does this happen Patient participation groups Local practice survey Actions from the above Regular meetings

5. Jan 2014 Examples of possible areas to focus on: Opening times – including evening and weekends Clinical care Reception issues Communication Prescriptions Getting an appointment-out of hours walk in