1. Business Engineering Step-by-step procedures to design Notations that describe the design Heuristic solutions Measurable goals

2. Business Engineering Organize business for competition Apply engineering principles High risk, high return Organize by processes by consolidating related tasks

3. What is an organization A structure for grouping people and other resources to achieve a common purpose.

4. What is a Function A field of endeavor involving work of a similar nature, employing particular skills and knowledge.

5. Need for Business Engineering Customer is in control Customer is more finicky Competition is global

6. Business Engineering Risks Change process risk –Soft factors motivation, commitment, leadership, etc. Technology risk –Hard factors concrete methods, common language, formal framework

7. Business process Internal set of activities to support customer Usually invisible, unnamed Exist naturally

8. Business Process Specific ordering of work activities across time and place with a beginning, an end, and clearly identified inputs and outputs: a structure of action (Davenport 1993) Outputs are products or services Interaction with external entity

9. Process by era Craftsworker –work organized around a multiskilled individual who completed the process Specialist –Division of labor and specialization Reengineering –work organized around workflow

10. Customer oriented process Focus is individual customer Concentrate on value addition to customer not other parts of business When is a customer satisfied? How do processes relate to products? How do processes relate to services?

11. Formal process framework Process description –specify every activity and deliverable Deliverables –business models Integral EIS –IT architecture & strategy Business model to IS model mapping

12. Business-development process Gather information Develop a model Communicate the model Implement model Build IS to support process

13. Business Process Design Frame the process –identify, set boundaries, goals Build As-Is model –model current workflow, assess Design To-Be model –model new workflow, assessment Develop use case scenarios –system requirements

14. Process Owner Executive Defines the process Sets and monitors goals

15. Process Leader Recruits staff from functional units Builds teams of process operators report to Process owner

16. Resource Owner Takes care of his/her personnel Coordinates resources from process leaders Develops resources Manages trainees & develops them Ensure appropriate compensation