1. Improving lives through learning
TGMGroup.net
Consultancy, WFD Projects, Technology Partner & blended learning
CareCertificate.co.uk
Assessments linked to evidence portfolio, bite-sized eLearning and free workbooks
PeopleLMS.co.uk
Learner & Event Management
LogonToCare.org.uk
eLearning Partnership

2. Evidence competence and get ready for the Care Certificate

3. CQC Strategy 2013-16 New strategy coming soon…
We will change what we look at when we inspect so that we tackle the following five questions about services.
− Are they safe?
− Are they effective?
− Are they caring?
− Are they well led?
− Are they responsive to people’s needs?

4. CQC Future Operating Model A fresh start for the regulation and inspection of adult social care Page 6

5. CQC: Residential key lines of enquiry (KLOE), prompts and potential sources of evidence
S3: How does the service make sure that there are sufficient numbers of suitable staff to keep people safe and meet their needs?
Planning
Gathering feedback
Talking to people
Observation
Talking to staff
Reviewing records

6. CQC: How we inspect What information does SOFI capture?
Inspectors observe the mood and engagement of people using services and the quality of staff interactions. They also make notes on other aspects of care practice during their observations.
SOFI
Short Observational
Framework for Inspection

9. Care Certificate standards www. skillsforcare. org
Care Certificate standards
“Care Certificate will be introduced in March 2015, replacing both the National Minimum Training Standards and the Common Induction Standards.”
1. Understand Your Role *
2. Your Personal Development *
3. Duty of Care
4. Equality and Diversity *
5. Work in a Person Centred Way *
6. Communication *
7. Privacy and Dignity
8. Fluids and Nutrition
9. Awareness of mental health, dementia and learning disability
10. Safeguarding Adults *
11. Safeguarding Children
12. Basic Life Support
13. Health and Safety *
14. Handling Information *
15. Infection Prevention and Control

10. Care Certificate Framework Assessor Document http://www. skillsforcare
the Care Certificate will provide clear evidence the support worker has been assessed against a specific set of standards and…
… has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

11. Anyone can make their own paper certificate…

12. Care Certificate Framework Assessor Document http://www. skillsforcare
There is no requirement for assessors of the Care Certificate to hold any assessor qualification; the employer must be confident that the person with this responsibility is competent to assess.
The assessment of the Care Certificate should be as rigorous as the assessment of any formal qualification. The learner can’t be part skilled or have some knowledge and meet the Standards.

13. Care Certificate Framework Assessor Document http://www. skillsforcare
Evidence must be:
Valid – relevant to the standards for which competence is claimed
Authentic – produced by the learner
Current – sufficiently recent for assessors to be confident that the learner still has that same level of skills or knowledge
Reliable - genuinely representative of the learner’s knowledge and skills
Sufficient – meets in full all the requirements of the standards
Evidence of performance prefixed with words such as demonstrate, take steps to, use or show must be undertaken in the workplace during the learners real work activity and observed by the assessor

14. Care Certificate Framework Assessor Document http://www. skillsforcare
Assessment evidence can include but is not restricted to:
Observation records
Oral or written answers to questions
Small project such as a poster presentation
Multiple choice questions
Record of simulated activity
Certificates of Attendance, attendance on study days or e-learning without assessment of what has been learnt is not evidence toward achievement of the Care Certificate.

15. 10. Will agency and bank staff need to undertake the Care Certificate?
Q&A on the Implementation of the Care Certificate for Health and Social Care Professionals
10. Will agency and bank staff need to undertake the Care Certificate?
Providers of health or social care have a legal duty to assess the training needs of all staff new to their organisation; this applies to agency, bank or directly recruited health and social care assistants.

16. How do you evidence competence?
Discuss the assessment results during supervision
Take an online assessment
Add evidence
Continuous
development cycle
During real work duties

17. If you only send people on the training course they will forget!
70:20:10 & Forgetting curve
Hermann Ebbinghaus
If you only send people on the training course they will forget!
Forgetting curve:

18. Research… “There’s no substitute for hands on learning” Ella’s story,
Imperial Care services
Evidence workplace learning and feedback.
Use supervision to facilitate learning, improve the quality of service and evidence feedback.

19. CQC strategy Page 18
If there is openness and honesty about things that go wrong, and a willingness to take responsibility for putting them right, we will not be heavy handed in our response.

20. Additional case studies & research
Spectrum - reduce costs & disruption to people who use services
Care Concern - Person Centred Learning
Ella’s story
Bracknell Forest Council
Integrate Preston
Making Time: Can we teach kindness?
60 ways to learn something new