Download presentation
Presentation is loading. Please wait.
Published byMegan McDowell Modified over 9 years ago
1
Translating Nursing Home Ombudsman Skills to Assisted Living: Something old, Something new
2
Session Outline Similarities/differences between nursing homes and assisted living facilities and their residents Something old: Nursing home ombudsman strategies Something new: Adapting strategies to assisted living Case study
3
For our purposes: Assisted Living Adult homes Assisted Living Residences: Three levels: Assisted living residences Enhanced assisted living residences Special needs assisted living residences
4
Similarities & Differences Between nursing homes & assisted living facilities Between residents in nursing homes & assisted living facilities Handouts: Primary Characteristics of Facilities Primary Characteristics of Residents
5
Something new Something old,
6
Key Ombudsman Principles Resident empowerment Resident direction Consent Confidentiality Reporting back Working - to the greatest extent possible - with the resident to identify, chose, implement resolution strategy
7
Key Ombudsman Principles Apply in assisted living, but may need to be adapted Example: confidentiality Work-arounds
8
Nursing Home Ombudsman Resolution Strategies: Something Old
9
Nursing Home Resolution Strategies Self-advocacy Negotiation Mediation
10
Nursing Home Resolution Strategies Education/Best practices Referral Regular ombudsman presence Community Action
11
Nursing Home Resolution Strategies Legal action Media
12
Assisted Living Resolution Strategies Something New
13
Today’s Focus: Negotiation Education/Best practices For other strategies: Read “Translating Nursing Home Ombudsman Skills To Assisted Living”
14
Negotiation Something old: nursing home Leverage?
15
Negotiation: Something new: adapting to assisted living Leverage?
16
Negotiation: Something New - Adapting to Assisted Living Resident contract Model residency agreement
17
Negotiation: Something New - Adapting to Assisted Living Ways to work with the resident contract
18
Negotiation: Something New - Adapting to Assisted Living Fair Housing Laws Laws include: Fair Housing Act Americans with Disabilities Act Rehabilitation Act
19
Negotiation: Something New - Adapting to Assisted Living Fair Housing Laws Basic Principle Individuals with certain disabilities may be part of a protected class Providers must make “reasonable accommodations or modifications”
20
Negotiation: Something New - Adapting to Assisted Living Fair Housing Act Many residents in assisted living will meet definition of disability Reasonable accommodation and reasonable modification are powerful tools to help residents
21
Negotiation: Something New - Adapting to Assisted Living Fair Housing Act Reasonable accommodation Change, exception, or adjustment to a rule, policy, practice, or service Reasonable modification Structural change to the premises
22
Negotiation: Something New - Adapting to Assisted Living Consumer protection laws: Marketing materials Brochures, websites, resident handbook, etc.
23
Education/Best Practices Something old: nursing home
24
Education/Best Practices Something New - Adapting to Assisted Living Develop trusting relationship so provider is open,responsive Make suggestions Encourage, motivate provider
25
Education/Best Practices Something New - Adapting to Assisted Living Provide one-on-one training Connect provider to other providers Connect provider to resources, information Board & Care Quality Forum
26
Case Study
Similar presentations
© 2024 SlidePlayer.com Inc.
All rights reserved.