1. Protecting the Public, Astronauts and Pilots, the NASA Workforce, and High-Value Equipment and Property Mission Success Starts With Safety Aerospace Process Control Quality Leadership Forum October 30, 2001 Tom Whitmeyer NASA HQ Office of Safety and Mission Assurance (1)

2. Mission Success Starts With Safety 01/03/2001 (2) Introduction Why Process Control? Outsourcing is increasing Control or processes, particularly within the supply base, is becoming critical

3. Mission Success Starts With Safety 01/03/2001 (3) Purpose / Scope Purpose :  Evaluate aerospace process control  Identify needs and best practices  Coordinate / communicate areas of emphasis within aerospace  Create a process control message that is common to Aerospace industry Scope : Consider each phase of the mission life cycle Consider process, product, and organizational elements

4. Mission Success Starts With Safety 01/03/2001 (4) Charter Key objectives:  Facilitate process control awareness  Identify and promote process control best practices  Define and analyze process control related risks  Communicate process control lessons learned  Improve process control in the aerospace supply base

5. Mission Success Starts With Safety 01/03/2001 (5) Approach Charter with QLF Teams, sub teams Coordinate with Space Shuttle Process Control Focus Group (PCFG)  Coordinate with AAQG  Coordinate with DCMA  Coordinate with LAI  Process control lead will manage  Team, sub team membership will be established Communicate via Intranet Meet periodically face to face

6. Mission Success Starts With Safety 01/03/2001 (6) Awareness Awareness: Develop and deliver “message” for general awareness (video, posters, CDs, etc) Develop and deliver “message” for specific supplies (hardware fact sheets, etc) Develop and deliver “message” for supplier symposium and supplier visits Develop and deliver “message” for Aerospace industry forums

7. Mission Success Starts With Safety 01/03/2001 (7) Standards Work with AAQG to promote a standard that defines Process Control (top level definition, terms, general process descriptions) Support future AAQG standard development related to Process Control (NCMR, CAR, 1st Article, etc (top level definitions)

8. Mission Success Starts With Safety 01/03/2001 (8) Guideline Develop and distribute “guide to aerospace to process control” Address activities pertinent to aerospace manufacturing, and operations Practical guidance that is not format specific or prescriptive Written by professional curriculum development organization using team input

9. Mission Success Starts With Safety 01/03/2001 (9) General Reference / Best Practice Run the Process Control Intranet Provide process control information into PBMA Identify general reference resources (where to go to get info on PFMA, SPC, etc) Run web site for implementation guidance (examples, suggestions, etc) Promote process control best practice approaches (PPIA, Critical Process, etc. 3-4 pages each)

10. Mission Success Starts With Safety 01/03/2001 (10) Metrics Develop a process control Capability Maturity Model (CMM) for or aerospace manufacturing and operations Use common grading criteria (Level 1-5) Apply criteria to commonly defined process control practices ”Measure" level of process control implementations Example: % of critical processes that have a PFMEA Example: process mapping utilization Provide as a self assessment continuous improvement road map Utilize during outside (independent) assessment process Use as basis for future surveillance plan development

11. Mission Success Starts With Safety 01/03/2001 (11) Next Steps Discussion with Process Control Focus Group (PCFG) Discussion with Quality Leadership Forum (QLF) Discussion with AAQG Discuss with DCMA Team kick off meeting(s) TBD