1. STANDARD MAIL SERVICE STANDARDS MTAC Work Group #114 March 14, 2007 Kurt Kramer Operations Specialist, Network Development & Support

2. AGENDA  Current Standard Mail Service Standards  Business Rules Used To Develop Standard Mail Standards  Volume Distribution Across Standard Mail Service Standards

3. CURRENT SERVICE STANDARDS  Service standards are officially defined as “A stated goal for service achievement for each mail class.”  Established between originating 3-digit ZIP Code and destinating 3-digit ZIP Code  850,950 O/D pairs  915 originating 3-digit ZIP Codes  Military ZIP Codes do not have originating standards  930 destinating ZIP Codes  Applied based on point of entry

4.  Standards range from 3 to 10 days  Based on mileage from the origin  Zones – maximum distance (mi) 1 – 50 2 – 150 3 – 300 4 – 600 5 – 1,000 6 – 1,400 7 – 1,800 8 – Over 1,800 STANDARD MAIL SERVICE STANDARD BUSINESS RULES

5. STANDARD MAIL SERVICE STANDARDS (FROM ORIGIN 200)

6. STANDARD MAIL SERVICE STANDARDS (DEST 941) Entry Examples Entered atService Standard Origin (Washington) 10 Days DBMC (Oakland) 4 Days DSCF (San Francisco) 3 Days

7. VOLUME DISTRIBUTION – STANDARD MAIL ~ 80% receives 3-5 day Standard *Note: this graph represents the volume of mail on the O/D pairs with the corresponding service standard, it does not represent actual service achievement.