1. Group Dynamics and Teamwork
Class 5

2. A good definition….. A small group of people…..
with complementary skills….
who are committed to a common purpose, goals, and approach….
for which they hold themselves mutually accountable.
From Katzenbach and Smith “Wisdom of Teams”

3. Types of teams Teams that recommend things
Teams that make or do things
Teams that run things
What are the differences between a working group and a team?

4. Stages of a Team* Forming Storming Norming Performing Adjourning
Excitement
Anxiety
Testing
Resistance to different approaches
Sharp attitude changes
Competitiveness and defensiveness
Tension and disunity
Increased satisfaction
Developing trust and respect
Giving feedback to others
Sharing responsibilities
Making decisions
High level of interaction
Increased performance
Members are comfortable with each other
Confident and optimistic
Often overlooked
Wide range of emotions are experienced
Work levels shift
Transition must be acknowledged and managed
*“Developmental Sequence in Small Groups” by Bruce Tuckman

5. Table Discussion
Think about the best team you’ve ever been on (work, school, sport, volunteer, etc)
What were the characteristics that made it great?
Think about the worst team you’ve ever been on
What made it ineffective?

6. Team Effectiveness Defined
The team’s output (at least) meets the standards of quality, quantity, etc. of the clients
The team is operating in ways that make it better as a performing unit over time
On balance, the team contributes to (more than it undermines) the learning and well-being of individual members

7. “Condition 0” A Real Team
Bounded
Stable
Interdependent for a common purpose

8. Four Essential Conditions for Team Effectiveness
1. Clear, engaging direction
2. Enabling team structure
3. Supportive organizational context
4. Available, expert, coaching

9. 1. Clear, Engaging Direction
Ends specified?
yes no
Wasted
human
resources
De-
motivation
yes
Means specified?
Engaged,
goal-directed
work
Chaos and wasted effort no

10. 2. Enabling Team Structure
Appropriate team composition
A motivating team task
Core norms of conduct

11. 3. Supportive Organizational Context
Rewards for excellent team performance
An information system that provides to the team the data it needs to plan its work
Available training and education, including in teamwork skills
Basic material resources

12. 4. Available, Expert Coaching
Motivational coaching, aimed at enhancing team-level effort
Educational coaching, aimed at helping the team learn from its work
Consultative coaching, aimed at helping the team plan, evaluate, and execute its work strategy

13. Direction Structure Context -----> Process
Rewards
Information system
Education system
Motivating team task
Core norms
Composition
Consequential
Clear
Challenging
Effort
Strategy
Talent

14. Five Dysfunctions of a Team, Patrick Lencioni
Results
Accountability
Commitment
Conflict
Trust

15. Building Effective Teams in Real Time
Share personal background information
Introduce yourselves to each other using the Iceberg Model:
Describe the skills and knowledge (above the water line) you bring to the team
Describe the behaviors/motivating drives (below the water line) you bring to the team
Ask team members what worked for them in the past
Describe how the team will work together
Optimize individual strengths
Clarify how decisions will be made
Ensure a free flow of information

16. Project Teams Group 1 Akintan, Oyegbemi Brown, Jennifer
Durkin, Pierce Christopher
Francozi, Rodrigo Kusek
Kiefer, Brian James
Mellion, Rose Conner
Putta, Swetha
Group 4
Del Vento, Benjamin Vincent
Lomosi, David Imbukule
Long, Gwen Ann
Mcentire, Linden Kathleen
Mueller, Thomas Jay
Yasseri, Talayeh
Ye, Huang Zhong
Group 2
Bastille, Lisa M
Benowitz, Allan
Gebremichael, Yoseph A
Kuprasova, Nataliya
O'Rourke, Katherine
Tiamiyu, Abraham Oluwatoyin
Group 5
Cox, Matthew
Holmes, Kathryn M
Omichessan, Yacine Adebayo O.
O'Shea, Adam James
Szpoganicz, Silvana
Wang, Yun
Group 3
Flanagan, Bridget Eleanor
Gosselin, Hilary
Kinney, Earl (Bob)
Koon Kam King, Vincent
Mayawala, Kapil
Salgado, Alina Maria

17. Team Project
Select and research an OB topic from class to explore more deeply:
Deliverables:
30 minute presentation/facilitation, which includes how the topic relates to the individuals, groups, and organizations, and examples of best practices in this area from real world organizations
15 minutes of group presentation
15 minutes of discussion facilitated by your group with Q&A
A model, job aid or framework that helps us understand and apply what you’ve uncovered in your research.
A Team Evaluation (assessment of team member contribution) based on the criteria for