1. © LearningBridge Inc., 2003. All rights reserved. - 1 - Team Effectiveness: Principles & Guidelines

2. © LearningBridge Inc., 2003. All rights reserved. - 2 - What Do I Need to Know about Teams?

3. - 3 - © LearningBridge Inc., 2003. All rights reserved. What is a Team? A relatively small number of people With complementary skills Who are committed To a common purpose, Set of performance goals, And approach For which they hold themselves mutually accountable

4. - 4 - © LearningBridge Inc., 2003. All rights reserved. All Groups are Not Teams. Teams: Are characterized by interdependency Often share leadership roles Express individual and mutual accountability Have specific team purposes that the team delivers Have collective work products Encourage open-ended discussions and active problem- solving at meetings Measure performance against collective work products Do real work together

5. - 5 - © LearningBridge Inc., 2003. All rights reserved. Teamwork Represents Values that: Encourage listening and responding constructively to the views expressed by others Give others the benefit of the doubt Provide support Recognize the interests and achievements of others John R. Katzenbach and Douglas K. Smith, “The Discipline of Teams ”, Harvard Business Review, March-April, 1993, pp. 111-120

6. - 6 - © LearningBridge Inc., 2003. All rights reserved. Characteristics of Losing Teams Dominated by one individual Compromise between two competing business strategies Engage in groupthink Not all team members contribute

7. - 7 - © LearningBridge Inc., 2003. All rights reserved. Winning Teams Trust Clear time frame and agreed upon goals Get facts and do analyses before making decisions Divide responsibilities All team members contribute Challenge and play devil’s advocate