1. Microsoft Services Overview Maria Martinez Corporate Vice President Worldwide Services

2. Driving maximum business results World class experience utilizing proven best practices Flexibility to meet your specific needs Expertise from the source Innovative and responsive service About Microsoft Services Services presence in 82 countries Approximately 14,000 employees Approximately 52,000 vendors 7 Regional Customer Support Centers Over 35,000 service partners WW 54 million customer touch points per year Microsoft Services at a Glance Mission We help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies.

3. End User Productivity Poorly Integrated Solutions Security Threats Competition Technology Change Regulatory Compliance Cost Reduction Heterogeneity IT Service Management Growth Challenges Keep the Business Running Manage Costs Deliver Business Value

4. How We Can Help You Build an Infrastructure for a People-ready Business The Infrastructure Optimization Model Cost Center Uncoordinated, manual Infrastructure Knowledge not captured More Efficient Cost Center Managed IT Infrastructure with limited automation and knowledge capture automation and knowledge capture Managed and consolidated IT Infrastructure Infrastructure with extensive Automation, knowledge captured and re- used Fully automated management, dynamic resource Usage, business linked SLA’s. Knowledge capture automated and use automated Business Enabler Strategic Asset Microsoft Services can help plan, build and execute the journey to infrastructure optimization The infrastructure optimization journey will free resources and provides the foundation for organizational agility

5. IT Architecture & Planning Formerly “Enterprise Strategy Consulting” Formerly “Enterprise Strategy Consulting” Platform Value Realization Platform Value Realization Enterprise-wide Architecture Enterprise-wide Architecture Business Architecture Business Architecture IT and Program Planning & Management IT and Program Planning & Management Microsoft Services Premier Support Direct Support Relationship Direct Support Relationship Preventative Services Preventative Services Problem Resolution Support Problem Resolution Support Knowledge Transfer and Workshops Knowledge Transfer and Workshops Enterprise Services Portfolio Technical Consulting Services Support & Health IT Architecture & Planning Microsoft Consulting Services Assessment & Review Services Assessment & Review Services Planning, Architecture & Design Services Planning, Architecture & Design Services Customized Engagements Based on Proven IP and Best PracticesCustomized Engagements Based on Proven IP and Best Practices

6. $82 per PC in annual savings through improved user and IT labor productivity 23% reduction in IT labor 28% reduction in user labor Higher security, improved mobile worker productivity Through the Windows Vista TAP program, Microsoft Consulting Services worked with Infosys to pilot Windows Vista within their environment and prepare for a widespread rollout. Infosys wanted to move to a centralized managed environment Infosys wanted to bring down IT costs and take advantage of improvements in security, mobility, and maintainability for its entire network of PCs and laptops. Global consulting leader improves productivity and security, reduces TCO of Desktop environment ““As Infosys embraces Windows Vista, our customers trust in adopting the technology increases. We will also be better equipped to help our clients deploy.” Kris Gopalakrishnan, President, Chief Operating Officer & Member of the Board, Infosys

7. Direct relationship and access to vast technical knowledge base Insight into product development Guidance on best product for each scenario A shared vision for future technology in recorded music EMI Music opted to use Microsoft Enterprise Strategy Consulting Services to provide ongoing strategic guidance on selecting and deriving maximum value from Microsoft technology Company preparing for future changes demanded by digital revolution With Microsoft Services embarked on several change programs which require best practices and a high degree of Microsoft knowledge to be successful Music Leader Optimizes its Technology Innovation “Working with an Enterprise Strategy Consultant has given us access to a great deal of information and best practice expertise to confirm that the way EMI is designing, configuring and deploying its systems is best in class.” Michael Austin, Head of Global Technical Architecture, EMI Music

8. Reduce delivery cycle Remove manual intervention Reduce duplication of entries Enhance customer service Stay on top of RTGS upgrades Microsoft Consulting Services (MCS) recommended a straight through processing (STP) solution using Microsoft BizTalk® Server that enables SVCB’s core banking application to communicate directly with mandated RTGS Participant Interface (PI). SVCB's needed to upgrade its existing banking solution to enable Real-Time Gross Settlement (RTGS) to enhance delivery cycle by reducing time taken in sending and receiving payment instructions. The Shamrao Vithal Co-op Bank uses straight through processing to improve delivery “MCS has been a close technology partner. The team helped us maximize our investments in technology. The RTGS solution is an example of MCS helping us create a low cost yet effective solution.” Ravikiran Manikikar, Deputy General Manager IT, Shamrao Vithal Co-Op Bank Ltd

9. Significant savings of time and cost. Deployment time reduced by six months to a year. Servers running Exchange Server reduced from 150 to 92. Microsoft Services developed a Design and Supportability Review (DSR) for USAFE, which helped plan, test, and deploy Exchange Server 2003 using best practices. Pursuant to a Department of the Air Force directive, USAFE needed to deploy Microsoft Exchange Server 2003 in order to upgrade the functionality, increase the efficiency, and reduce costs of its network. Microsoft Services Speeds, Simplifies, and Lowers the Risk of Exchange Server 2003 Migration “Basically, Microsoft Services Premier Support pushed us forward by six months to a year in this deployment. We totally recommend using Microsoft Services Premier Support to anyone who does this.” Tammy Lindsey Project Manager for United States Air Forces in Europe (USAFE)

10. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. IT Architecture & Planning Maximizing the Value of Your Microsoft Technology Investment A unique portfolio of proven tools, processes and best practices that are used by a consultant who possesses not only deep technical expertise but strong business understanding. Common Challenges How do we improve the realized business value of the Microsoft Technology investment? Can strategic organizational intentions and IT initiatives be in alignment? How can technology adoption directly influence competitive business advantage? Can an architecture strategy reduce IT risk and complexity?

12. Microsoft Consulting Services Enabling IT Excellence Working side-by side with your people our consultants and partners provide a unique combination of world class experience, Microsoft technical knowledge and proven best practices to deliver innovative, best-in-class solutions to help you achieve your business objectives. Focus Areas Core Infrastructure Optimization Business Productivity Optimization Application Platform Optimization Business Applications Industry Solutions Common Challenges Product & Services leadership Cost efficiency Customer intimacy Improving business performance Increasing competitive advantage

13. Proactive Services Direct Support Relationship Reactive Problem Resolution Knowledge Transfer Workshops Premier Support Overview Taking IT Support and Health to the Next Level Premier Support Common Challenges Increase availability of your mission-critical systems Successfully migrate your technology Minimize costly downtime Maximize productive use of your technology Keep up to date with how the latest technologies can benefit your company Give your people the skills they need to succeed A Flexible Support Offering Designed to Help Businesses Optimize Operational Efficiency and Productivity