1. By: Christopher Speer Lawrence Bridges

2. Mike and Jill have been butting heads for months now Mike is a manufacturing manger at Auto Safety Products Mike is 55 years old and has worked in manufacturing for most of his life Spent the last 22 years at Auto Safety Products Always felt some animosity toward the design side of the firm Found the engineers were unwilling to listen to the problems faced in manufacturing

3. Often complained that design department generates projects that run into all sorts of problems once they hit manufacturing Jill is 25 years old Mechanical engineer with Auto Safety Products Been with them since graduating college Assertive and strong-minded Believes she has to be effective in the male-dominated world of engineering Jill and Mike has to work together frequently on a booster seat design in a variety of minivans

4. Inability to work together has gotten worse Supervisor had to set up a meeting Adam Shapiro is the project supervisor Knew the two of them have not it off on the engineering team and had decided the conflict had gotten to the point where he must step in and help them settle it. He brought them in individually and asked them about the problem Jill was the first person Adam talked to Jill’s problem was that Mike would not listen to her ideas and downplayed the contributions that design can make to concurrent engineering

5. Jill suspects that Mike has problems with her because she is young and she is a woman. This has made her push even harder for her point of view on project disagreements Mike’s problem is that he thinks the concurrent engineering system and the booster seat team in particular is a joke Design engineers are still trying to push their ideas down the manufacturing’s throat and he’s tired of it Mike would like to go back to doing things the old way However if forced to continue with the concurrent engineering system he refuses to give into every one of Jill’s ideas.

6. Mike believes that engineers are “uppity” and unwilling to listen to the problems dealing with manufacturing. As a female engineer Jill feels as though she needs to be effective in the male-dominated world of engineering.

7. These predispositions are definitely negatively influencing the way Mike and Jill approach each other. Obviously they are going to automatically approach each other because of their opinions.

8. If Mike and Jill were to attempt to deal with this conflict on their own I would recommend that they use the compromising conflict style. Compromising will allow you to achieve both of your goals, resulting in a “win- win” situation instead of a “win-lose” situation.

9. No, because when the problem first arose they had a hard time coming to a common ground resolution If it wasn’t for Adam they would have never resolved the problem.

10. Sit them both down together and have them write down the benefits that each of them bring to the company. Find a common ground

11. Use mediator Check to make sure each parties ideas are running smoothly Integrative bargaining

12. Yes, because a mediator in the meeting will keep things calm as well as make sure both sides get a fair compromise

13. Would see the situation from a female and side thus would take Jill’s side in the argument Would conflict be viewed differently if Jill was in a male position of power? Same sex, less confrontation?

14. No because Adam handled this situation the right way by bringing Mike and Jill in and have them discuss the problem This way is more productive because they can express themselves without knowing what the other person had to say You can cover more ground by one-on-one problem solving.

15. Michelle D. Lane Professor at Western Kentucky University Team projects provide benefits to the education process and provide experience that is valued by some employers. Due to free-riding, scheduling problems and differing goals, there are fragile grounds for team conflicts Needs to be a better method of forming teams and a process to assure shared goals by team members.

16. Six steps Selection of interviewers Posting interviewee’s applications for review by classmates and interviewers Hold a “Job Fair” Selection of personal top choices by both interviewers and interviewees Instructor-team assignment Forming and signing of the team contract

18. The results showed that using the faux hiring teams had stronger influence on shared goals Fewer conflicts within the group

19. Provides an example of a way to prevent teamwork problems Article says to use a interview process whereas the case study doesn’t

20. Liisa Huusko Department of Business and Economics University of Joensuu Joensuu, Finaland Article was about how the past 10 years that team members enter the workforce as well as management or leadership emphasis influences different images of supervisors Team member who are not the same age have different images of superviosrs.

21. Team members not the same age have different images of one another Male-female problem in the group Age Older generation wants to do the same change and not adapt to change.

22. Published in Los Angeles Times newspaper The players’ union and the owners can not come to terms on money agreements thus causing a lockout At first they did not want to bring a mediator in but they now have to try to speed up the talks Related to our case study because neither side could come to a common ground and they had to bring a mediator to help get to that common ground